Job Summary:
We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As the face of the hotel, you will provide exceptional customer service by managing guest check-ins and check-outs, handling reservations, and resolving inquiries efficiently. If you have a passion for hospitality and enjoy working in a fast-paced environment, this is the perfect opportunity to grow your career in hotel front desk operations!
Benefits:
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Competitive pay
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Flexible scheduling
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Supportive team environment
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Opportunity for advancement
Responsibilities:
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Greet and assist guests during arrival and departure
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Process payments and issue room keys
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Respond promptly to guest questions and concerns
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Coordinate with housekeeping and maintenance
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Maintain accurate reservation records
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High school diploma or equivalent, 1+ year of customer service experience preferred, Comfortable using hotel reservation software, Strong communication and problem-solving skills & Able to stand for long periods and work weekends
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Morning and evening shift availability
Hilton Garden Inn
242 Highland Park Blvd
Wilkes Barre, PA 18702
