WE ARE A MONDAY THROUGH FRIDAY WORKPLACE, WEEKENDS OFF!
Since 2015, Integrity 1st Car Pros has continued to grow and expand into new markets under the leadership of a founder who came from the automotive industry and understood firsthand what needed to change.
We know too many automotive professionals have felt underappreciated, disrespected, or viewed as replaceable. That is why we are committed to building a different kind of workplace—one where employees are valued, performance is rewarded, and real opportunities for career and compensation growth are available.
We invest in our people, promote from within, and believe in doing the right thing even when nobody is watching. If you are ready to make the right choice for your future and join a supportive, ethical, and growing company, we would like to meet you.
WE ARE CURRENTLY LOOKING TO FILL THIS ROLE IN OUR DALLAS LOCATION.
JOB DESCRIPTION
Service Advisors play a key leadership role in the success of our shops. While most of your time will be spent assisting clients in a professional office setting, you will work closely with technicians and remain actively involved throughout the repair process. Duties and responsibilities include the following:
- Deliver an OUTSTANDING client experience by taking ownership of each visit from the initial write-up through vehicle delivery. Our client-centric philosophy means taking care of the Client FIRST and the Car SECOND through honest guidance, responsive communication, and a solutions-oriented attitude.
- Serve as the primary liaison between clients and technicians, building trust with our guests while supporting strong communication, teamwork, and morale throughout the shop.
- Review digital vehicle inspections and prepare accurate estimates for recommended maintenance and repairs using our shop management software.
- Clearly present technician findings and recommendations in a professional, confident, and easy-to-understand manner. Educate clients about the condition of their vehicles so they can make informed decisions about safety, reliability, and long-term maintenance.
- Manage approved repairs and source quality parts by evaluating vendors for product quality, availability, warranty coverage, and competitive pricing.
- Coordinate and track parts deliveries, verify accuracy with technicians, and manage cores and returns to help keep repairs moving efficiently.
- Maintain complete and accurate repair-order documentation using the Concern, Cause, and Correction format. Keep clients informed throughout the repair process and respond promptly to phone calls, emails, voicemails, text messages, and other sales-related activity.
- Help maintain a clean, organized, and professional shop environment that reflects the quality of our brand and creates a positive experience for clients and employees.
QUALIFICATIONS
- 3 years experience in service advising or other sales equivalent role
- High school diploma
- Valid driver’s license
- ASE certifications are encouraged but not required
WHAT YOU CAN EXPECT FROM US
- To be given continuous support.
- To be treated with courtesy and respect at all times.
- That you will only be asked to perform work with the utmost ethical considerations.
- That we will supply you with leadership that actively listens and creates opportunities for your career-growth.
- That your work environment will be positive, collaborative, and clean.
- That we provide incentive/bonus plans with targets that are actually attainable.
ADDITIONAL INFORMATION & BENEFITS
- Our multi-million-dollar facilities are furnished with state-of-the-art equipment, software, amenities and resources.
- PPO Medical plans - with the company covering 75% of your medical premium coverage after 12 months of tenure.
- Tenure-based promotions and incentives (i.e. your loyalty pays off!).
- Paid time-off.
- We are closed every weekend!
You deserve a workplace where your experience is valued, your contributions are recognized, and you are treated with respect.
At Integrity 1st Car Pros, we have built a positive, team-focused culture where employees support one another and have real opportunities to grow. We also believe a successful career should leave room for life outside of work.
That is why we operate Monday through Friday and remain closed every weekend—giving you consistent time to recharge and spend with the people who matter most. If you are looking for a healthier culture, greater work-life balance, and a company that genuinely invests in its people, we would like to meet you.
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
License/Certification:
- Drivers License (Required)
Work Location: In person
