Crystal Springs Resort is looking for friendly upbeat individuals who have a love for hospitality and customer service to fill the Front Desk Agent position. The Front Desk Agent will insure a positive first impression for our internal and external guests and assist guests with any requests in a courteous, friendly, professional manner.
Responsibilities:
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Checking guests into the hotel
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Handling check-out and any billing questions they may have
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Posting charges
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Troubleshooting any guest requests and concerns
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Reservations, including entering bookings into the computer, monitoring availability and taking reservation calls as needed
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Be responsible for all cash transactions and maintain a personal cash bank
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Keep abreast of all information regarding the resort and the surrounding area
Qualifications:
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Excellent in-person communication and interpersonal skills
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Excellent telephone and communication skills
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Outgoing, friendly and organized
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Professional appearance and attitude
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Able to handle multiple tasks quickly and efficiently
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Overnight availability is a plus
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Hotel front desk experience is preferred.
Enjoy Crystal Springs Employee Perks!
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Discounted Minerals Sports Club Membership
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30% Dining/Retail Discount
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30% Spa Discount
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Discounted Stays at the Hotels
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Discounted admission to Events & Festivals
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Complimentary Golf
