Company Overview
Health Management Company of America (HMCA), is seeking a Call Center Scheduler-Radiology for high volume Diagnostic Imaging Centers. Employee is responsible for scheduling MRI scans from our referring community with effective communication, technology, and customer service skills are priority. This position is located in Boca Raton, FL
Shift: Tuesday- Saturday, 9am-5pm & Monday- Friday 9am-5pm
Responsibilities:
- Scheduling incoming, outbound and online appointment requests in a timely manner; enter insurance information correctly, assist with various call center duties.
- Answer telephones with heavy call volume
- Strong multi-tasking, planning, organization and execution skills with computers and heavy phone volume
- Select the correct patient medical record number with accuracy.
- Utilize appropriate method/tool to communicate with offices and departments as necessary
- Verify patient demographics and Insurance to ensure information is accurate.
- Flexibility to adapt to changing environment and different learning styles
- Other duties as assigned
Requirements:
- Bilingual in English and Spanish a plus.
- This position requires Level II background screening conducted by the Agency for Healthcare Administration. For further information, please visit http://info.flclearinghouse.com
- Computer Knowledge in Patient data entry & Information Systems.
- Experience with MRI outpatient scheduling, a plus.
- Exceptional verbal and written communications skills. Computer skills with emphasis on accuracy of patient demographic information.
- Proficiency with various Microsoft Windows products and Medical systems.
- Knowledge of Medical Terminology.
- Strong multi-tasking, organization skills and the ability to work independently as well with a team within the department.
- HIPPA knowledge helpful
- Flexibility to adapt to changing environment and different learning styles.
We offer excellent pay and employee benefits, with a generous PTO (paid time off) package.
This position requires Level II background screening conducted by the Agency for Healthcare Administration. For further information, please visit http://info.flclearinghouse.com
Pay: $16.50 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Explain the scheduling experience you have had with prior employers.
Work Location: In person
