Overview
We are seeking an energetic and dedicated Front of House Manager to lead our Craft'd Yorkville team and ensure an exceptional guest experience.
In this vital role, you will oversee daily front-of-house operations, manage staff and uphold the highest standards of customer service.
Your leadership will foster a welcoming environment where guests feel valued and staff are motivated to deliver outstanding service.
This position offers an exciting opportunity to influence the overall atmosphere of our restaurant while maintaining operational excellence.
Pay Range - $22 - $27 / Hour based on experience
Duties
- Supervise front-of-house staff, including scheduling, training and performance management to ensure smooth daily operations
- Lead staff training initiatives focused on customer service, food handling, POS system operation (Toast) and food safety protocols
- Manage guest relations by addressing inquiries, resolving complaints promptly and ensuring a positive dining experience
- Oversee shift management, ensuring proper staffing levels, efficient service flow and adherence to safety standards
- Monitor inventory control for front-of-house supplies and assist with food preparation and presentation as needed
- Handle cash transactions accurately using POS systems, perform cash handling duties, and reconcile daily sales
- Collaborate with kitchen management on coordinating food production, catering events and banquet services to meet quality standards
- Ability to lift items up to 50 pounds
- QuickBooks Experience a plus
Skills
- Proven experience in quick service & restaurant management or casual dining environments with a strong background in hospitality management
- Skilled in food preparation, food safety management and food handling procedures
- Proficient with POS systems
- Demonstrated leadership in supervising teams, conducting interviews and managing staff training & development
- Excellent communication skills for managerial conversations, customer interactions and team leadership
- Strong organizational abilities in shift management, inventory control, budgeting and profit & loss analysis
- Knowledge of culinary practices including food production, catering experience, bar operations, coffee service and banquet management
- Ability to handle basic math calculations accurately for cash handling and financial reporting
- Experience in managing hospitality teams within a restaurant or similar food industry setting with a focus on food safety standards
Join our team at Craft'd Yorkville by applying today.
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- Employee discount
- Paid training
Work Location: In person
