Job Overview
Home Instead Philadelphia is looking for a dependable, organized, and people-centered Service Coordinator to join our team. The Service Coordinator is responsible for coordinating and managing Care Professional (CP) schedules. This role is the heartbeat of daily scheduling, matching the right Care Professional with the right client while helping keep communication clear, timely, and compassionate.
The Service Coordinator will work closely with both the Client Care team and Human Resources department to ensure the highest level of quality and safety in the community.
If you enjoy solving puzzles, supporting caregivers, helping families, and keeping moving pieces organized without losing the human touch, this may be a great fit.
Responsibilities
- As a Service Coordinator, you will help ensure clients receive reliable, high-quality care by coordinating schedules, communicating with Care Professionals and families, and supporting day-to-day service needs.
Responsibilities include:
- Create, update, and maintain client and Care Professional (CP) schedules
- Match Care Professionals to clients based on availability, skills, location, and client needs
- Respond to call-outs, schedule changes, and urgent staffing needs
- Communicate clearly with CPs, clients, families, and office team members
- Document scheduling updates, conversations, and follow-up items in WellSky
- Help identify CP availability gaps and support proactive staffing plans
- Partner with the Client Care, Recruiting, Training, Engagement, and On-Call teams
- Help maintain a positive experience for clients and Care Professionals
- Track and manage CP Paid Time Off
- Track and manage employee benefit eligibility
- Ensure compliance with state and franchise requirements
- Support onboarding by participating in Orientation
- Complete and manage unemployment claims, workman’s compensation claims, employment verifications and incident reports
- Maintain accurate documentation and record keeping for all necessary areas
- Collaborate with client care, human resources, and management team
- Provide on-call scheduling support as needed
What We’re Looking For
The ideal candidate is calm under pressure, detail-oriented, and comfortable balancing compassion with urgency. You do not need to know everything on day one, but you should be willing to learn, ask questions, and work as part of a team.
Strong candidates will have:
- Scheduling, staffing, customer service, healthcare, home care, or administrative experience
- Strong communication and follow-up skills
- Comfort using scheduling software, databases, email, and phone systems
- Ability to prioritize quickly when plans change
- A positive, team-focused attitude
- Strong attention to detail and documentation
- Respect for older adults, families, and the Care Professionals who support them
- Experience with WellSky, Clear Care or home care agency scheduling is a plus
Why Join Home Instead?
At Home Instead, our work is personal. We support older adults and their families by helping clients remain safe, comfortable, and cared for at home. The Service Coordinator plays a key role in making that happen every day.
This is a great opportunity for someone who likes a fast-paced workday, enjoys helping people, and wants to be part of a mission-driven team.
Pay: $23.00 - $26.00 per hour
Benefits:
- 401(k) matching
- Health insurance
- Life insurance
- Paid time off
- Referral program
Work Location: In person
