UCSD Layoff from Career Appointment: Apply by 7/15/26 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Reassignment Applicants: Eligible Reassignment clients should contact their Disability Counselor for assistance.
This position is fully onsite at the Division of Extended Studies’ 8980 Villa La Jolla Drive location.
A cover letter is optional, but strongly encouraged.
DEPARTMENT OVERVIEW
UC San Diego Division of Extended Studies serves as a catalyst for positive change by advancing global access, equity, and social and economic mobility through educational enrichment across the lifespan.
As a fully self-supporting division under UC San Diego Academic Affairs, Extended Studies operates year-round (12 months of active instruction) with a budget of $50 million annually. A team of 260 academic and staff employees and more than 1,200 instructors fulfill the mission of delivering exceptional educational experiences and services that reflect our standing as part of a top-tier globally renowned public research University.
Extended Studies operates in 200,000 square feet of managed space, including a headquarters building with classrooms, training spaces and key administrative offices adjacent to the UC San Diego campus, as well as off-campus classroom facilities in nearby University City. The division maintains a robust online learning platform, operating 24/7 with webcasting and video-conferencing capabilities, while also maintaining a strong web presence with e-commerce operating 24/7. There are over 90,000 enrollment transactions annually, supported by a robust network of representatives, agents, and students. Focused on community engagement and enrichment, the division operates two television stations, UCTV and UCSD-TV, and a variety of public lecture programs, while staying active in federal, state, local, and private research and technical assistance programs and activities.
Extended Studies is also responsible for the management and financial, operational, and programming oversight of UC San Diego Park & Market, a 66,000-square-foot, four-story, multi-purpose office building located in the East Village neighborhood of downtown San Diego. Park & Market supports and hosts a wide variety of civic, community, corporate, and campus events, meetings, conferences, and programs.
POSITION OVERVIEW
Under supervision of the DES-IT Manager, this position will provide support for computer related hardware and software to the Division of Extended Studies (DES) staff and academic labs. They will troubleshoot hardware and software issues with desktop and laptop systems. Position will install/upgrade operating systems (Windows 11 and Mac OSx), software and applications. Duties will include tracking and resolving appropriate helpdesk requests and routing requests outside this position's scope to the proper staff within DES. Incumbent will be responsible for answering general user questions, provide basic application training (both MS Office Suite and in-house applications) resolve general computing problems (software and hardware), installation of new hardware including desktop and laptop computers, printers, scanners, and other peripheral devices. Incumbent will use central management tools to image computers and if necessary, push specialized software packages to desktop systems. Incumbent will also assist in maintenance, inventory and registration of IP addresses within the DES network. Incumbent will be responsible for maintaining documentation both for internal and general user use. Other technical and general support tasks include preparing the academic computing labs and instructional laptops each quarter, installing and configuring software, and distributing build images to the labs. Solving classroom AV issues are part of the duties of this position.
Experience with the installation and maintenance of Windows 11 and Mac OSX; familiar with Windows and Mac OSX networking protocols and terminologies.
Experience installing computer workstations, including desktops and laptops, printers, scanners, copiers, hand-held devices, and other peripherals.
Demonstrated experience troubleshooting, diagnosing, and resolving issues in a timely manner for hardware, software, and network problems on Windows and Mac OSX computers. Thoroughly document problem and outcome.
Experience using, and supporting users on the use of, standard office productivity applications. Demonstrated ability to identify/clarify user's problem with Outlook, Word, Excel, PowerPoint, Access, Acrobat, browsers etc. and the ability to research resources to assist the user.
Demonstrated understanding of networked computer operating system configurations. Working knowledge of network and wireless technology, TCP/IP networking concepts including configuration of workstations, laptops, and printers, and peripherals, including the ability to identify and troubleshoot network connectivity problems using standard industry tools and network media.
The ability to handle multiple tasks and to prioritize requests, seeking out supervisory direction when necessary.
Excellent interpersonal and communications skills including tact, diplomacy, and flexibility in dealing with individuals from a wide variety of backgrounds and cultures. Must be able to provide excellent customer service under stress.
Demonstrated ability to convey technical information in a clear and effective manner both in written and oral form.
Functional familiarity with computer hardware components including hard drives, memory, video and network cards.
Ability to work independently at remote locations with little or no daily direction
Experience using or willingness to learn a documentation or "ticket" system. Ability to appropriately document the technical issue, assign the ticket and update the ticket as needed. The ability to write clear, concise trouble tickets, containing key information and customer contact information.
Must be willing to work evenings, weekends, holidays, and overtime as needed.
Job offer is contingent upon satisfactory clearance based on Background Check results.
Pay Transparency Act
Annual Full Pay Range: $67,338 - $96,069 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $32.25 - $46.01
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.
To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.
Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.
a. "Misconduct" means any violation of the policies governing employee conduct at the applicant’s previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC’s policies addressing some forms of misconduct:
- UC Sexual Violence and Sexual Harassment Policy
-
UC Anti-Discrimination Policy
-
Abusive Conduct in the Workplace
