DME & Retail Operations Manager – Independent Pharmacy Tamarac, Florida
Reports To: Owner
(Works alongside the Pharmacist-in-Charge) Must be bilingual
Position Summary
Arthur’s Pharmacy & Medical Supply is seeking an experienced and driven Retail & DME Operations Manager to lead the business, retail, and durable medical equipment (DME) operations of our community pharmacy.
This is a growth-focused leadership role responsible for increasing revenue, improving reimbursement performance, managing inventory and vendor relationships, and delivering an exceptional customer experience. The position oversees front-end retail sales, DME services, supply ordering, and operational profitability while working in coordination with the Pharmacist-in-Charge, who manages clinical and regulatory pharmacy functions.
The ideal candidate is a strong operator and relationship builder who can both manage staff and actively engage customers — someone comfortable running a business floor, helping patients choose equipment, coordinating insurance approvals, and identifying opportunities to grow prescription and medical supply volume.
This role does not require a licensed pharmacist but does require business judgment, healthcare customer service experience, and the ability to drive store performance. This role will still have responsibility for many aspects of running the pharmacy including ordering and reimbursement oversight.
Core Objectives
- Grow pharmacy and DME revenue
- Improve insurance reimbursement and collections
- Increase patient retention and referral volume
- Optimize inventory and product mix
- Deliver a high-touch patient experience
- Manage day-to-day retail operations and staff performance
Key Responsibilities
Retail Sales & Business Growth
- Actively engage customers and patients to identify needs and recommend appropriate pharmacy and medical supply products.
- Drive over-the-counter (OTC) and DME sales through product knowledge and customer education.
- Develop referral relationships with physician offices, clinics, home health agencies, and assisted living facilities.
- Promote pharmacy services including refills, transfers, and adherence programs.
- Implement merchandising strategies, displays, and in-store promotions.
- Monitor sales performance and adjust product offerings to maximize profitability.
DME (Durable Medical Equipment) Management
- Manage ordering, stocking, and dispensing of DME products (walkers, braces, diabetic supplies, compression items, etc.).
- Assist patients and caregivers in selecting and properly using equipment.
- Coordinate DME documentation and insurance requirements.
- Track reimbursement, claims status, and collections.
- Identify new product lines and service offerings to expand revenue.
Insurance, Reimbursement & Profitability
- Oversee insurance billing processes related to DME and retail items.
- Work denials and follow up on unpaid claims.
- Understand margins, reimbursements, and product profitability.
- Monitor purchasing costs and recommend pricing strategies.
- Coordinate with ownership on improving payer performance and revenue cycle efficiency.
Inventory & Purchasing
- Manage supply ordering from wholesalers and vendors.
- Maintain appropriate stock levels and prevent shortages or overstocking.
- Monitor expiration dates and product turnover.
- Negotiate with vendors and evaluate new suppliers.
- Maintain accurate inventory counts and shrinkage control.
Staff Leadership & Store Operations
- Supervise front-end staff, technicians, and retail associates.
- Create schedules and manage daily workflow.
- Train employees on customer service and sales expectations.
- Maintain a clean, organized, and welcoming store environment.
- Address customer concerns and resolve service issues.
Operational Coordination
(Clinical functions handled by the Pharmacist-in-Charge)
- Coordinate prescription intake and patient communication workflow.
- Ensure HIPAA-compliant handling of patient information.
- Support operational processes that improve prescription turnaround time and customer satisfaction.
Qualifications
Required
- Must be Bilingual English/Spanish
- High school diploma or equivalent
- Strong customer service and communication skills
- Demonstrated leadership or supervisory experience
- Sales-oriented mindset with ability to engage customers
- Organizational and multitasking abilities
- Basic computer proficiency
Preferred
- Experience in pharmacy, DME, medical office, or healthcare retail
- Experience with insurance billing or reimbursements
- Inventory management or purchasing experience
Highly Desired
- Independent pharmacy or DME company experience
- Knowledge of Medicare/Medicaid billing
- Retail merchandising or store management experience
- Prior responsibility for revenue, margins, or P&L performance
Work Schedule
Monday – Friday
8:30 AM – 6:00 PM
(On-site – Tamarac, Florida)
Salary: $45k to
Pay: From $18.00 per hour
Benefits:
Language:
- Spanish (Required)
- English (Required)
Work Location: In person
