Our client is seeking a highly organized and proactive Service Coordinator to join our their team. This position serves as the hub of the service department; coordinating communication between customers, technicians, and the office to keep daily operations running smoothly.
- The ideal candidate will thrive in a fast-paced environment, enjoy solving scheduling challenges, and will confidently manage multiple priorities.
- Success in this role comes from thinking ahead - planning efficient technician routes, prioritizing service calls, and adapting quickly as schedules change throughout the day.
This is an on-site, temporary to hire role that offers $19 - $21/hr.
Key Responsibilities:
- Schedule and coordinate service appointments based on customer needs, technician availability and experience, job urgency, and geographic efficiency.
- Review open work orders to proactively plan technician routes and maximize productivity.
- Adjust schedules throughout the day to accommodate emergencies, delays, and changing priorities.
- Create, update, and close work orders while maintaining accurate documentation.
- Communicate regularly with technicians regarding schedules, parts, and job updates.
- Serve as the primary point of contact for customers, providing updates and resolving concerns professionally.
- Coordinate the ordering and tracking of parts and supplies.
- Maintain accurate customer records and support the overall efficiency of the service department.
Required Skills and Qualifications:
- 2+ years of customer service, dispatch, logistics, or service coordination experience.
- Experience with technician scheduling and route planning.
- Experience using QuickBooks and/or Square, CRM software, Microsoft Teams, and standard office applications.
- Geographic knowledge of the local service area is an asset but not required. The ability to learn the service territory and develop efficient technician routes is essential.
- Excellent organizational, time-management, and prioritization skills.
- Ability to manage multiple tasks and remain calm in a fast-paced environment.
- Strong problem-solving and decision-making abilities.
- Excellent verbal and written communication skills.
- Strong attention to detail and commitment to customer service.
If you are someone that enjoys a fast-paced work day where your expertise and skills create order by efficient planning, and thinking a head to deliver exceptional service then we encourage you to apply today!
#IND456
Pay: $19.00 - $21.00 per hour
Benefits:
- Health insurance
- Paid time off
Application Question(s):
- How much experience do you offer with CRM (Customer Relationship Management) systems.
- How much experience do you offer with MS Teams (accessing shared drive, setting up, participating in and coordinating virtual meetings)
Experience:
- customer service/support: 2 years (Required)
- scheduling: 2 years (Required)
- MS Teams: 2 years (Required)
- CRM software: 2 years (Required)
Ability to Commute:
- Rochester, NY 14606 (Required)
Work Location: In person
