The guest services team is the first point of contact for in-house guests and our property management team. The Front Desk Associate communicates with our guests and operations team to fulfill maintenance requests, troubleshoot basic issues, and follow up on completed or pending tasks. This position ensures that our guests receive help in real time and that our operations team has the information they need to quickly resolve guest issues.
Duties & Responsibilities
Answering calls, emails, and texts directed to the guest services team from in-house guests, team members, and others.
Retreatia is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Retreatia makes hiring decisions based solely on qualifications, merit, and business needs at the time.
