Job Overview
We are seeking a proactive and detail-oriented Dispatch Assistant to join our dynamic logistics team. In this vital role, you will coordinate transportation activities, manage freight movements, and ensure seamless communication between drivers, clients, and internal departments. Your energetic approach will help optimize road transportation operations, enhance customer service experiences, and support efficient supply chain management. The ideal candidate is organized, tech-savvy, and thrives in a fast-paced environment where clear communication and problem-solving are key to success.
Responsibilities
- Coordinate vehicle dispatching by utilizing transportation management systems (TMS) and vehicle dispatch software to assign routes efficiently.
- Manage incoming calls using multi-line phone systems, providing prompt assistance and clear communication with drivers, clients, and internal teams.
- Maintain accurate data entry within logistics platforms such as Oracle Transportation Management, SyteLine, and AS400 to track shipments, freight details, and delivery schedules.
- Support shipping & receiving processes by scheduling pickups and deliveries in compliance with DOT (Department of Transportation) regulations and company policies.
- Assist in fleet management activities including vehicle scheduling, maintenance coordination, and compliance documentation.
- Communicate effectively with internal teams through internal communication tools to relay updates on freight status or operational changes.
- Perform analysis of transportation data to identify opportunities for efficiency improvements and cost savings.
Skills
- Strong knowledge of GIS (Geographic Information Systems), GPS technology, and transportation planning tools to optimize routing strategies.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for documentation and reporting purposes.
- Experience with road transportation operations, dispatching procedures, and freight management practices.
- Excellent phone etiquette with the ability to handle multi-line phone systems confidently while managing high call volumes.
- Familiarity with transportation management systems such as Oracle Transportation Management or similar platforms like SyteLine or AS400.
- Understanding of logistics principles including shipping & receiving processes, fleet management, and 3PL (third-party logistics) coordination.
- Strong organizational skills with the ability to prioritize tasks efficiently in a fast-paced environment.
- Analysis skills for reviewing transportation data to enhance operational performance.
- Knowledge of DOT regulations governing vehicle dispatching and freight safety standards.
- Effective communication skills for internal collaboration and customer service excellence.
- Data entry accuracy combined with typing proficiency to ensure precise record keeping.
Join us as a Dispatch Assistant if you’re eager to contribute your logistical expertise in a vibrant environment that values teamwork, innovation, and continuous improvement!
Pay: $24.01 - $28.91 per hour
Benefits:
Work Location: In person
