Monday thru Friday
Hours: 8:15am – 4:45pm
This Job is Ideal for Someone Who Is:
Dependable, reliable, and consistent.
Communicates professionally and kindly, even during difficult conversations.
Can think independently and problem solve confidently.
Willing to work as a team – strong team player
People-oriented — enjoys interacting with people and working as a team
Detail-oriented — pays attention to the details in a fast-paced environment
Looking for a long-term position
Responsibilities include:
- Assumes other duties and responsibilities as assigned. The responsibilities below are a general description of the level and nature of the work assigned to this classification and are not to be considered as all inclusive.
- Provide patients with information about office policies, procedures, and services
- Ability to collect patient payments and verify patient information
- Provide excellent customer service by addressing inquiries and resolving issues timely
- Strong communication and customer service skills
- Ability to remain calm and positive in a fast-paced environment
- Multitask while answering calls and patient chats
- Proficiency with Microsoft Office including excel and word programs
- Follow procedures and policies and report needed changes or patterns
- Able to sit for long periods of time while typing and speaking
Qualifications:
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Strong communication and customer service skills
- Ability to remain calm, positive, and professional in stressful situations
- Strong listening and problem-solving abilities
- Comfortable navigating difficult patient conversations
- Proficiency with Microsoft Office, including Word and Excel
- Ability to sit for extended periods while speaking and typing
- Previous medical office, billing, call center, or customer service experience preferred
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Medical billing experience preferred but willing to train the right candidate.
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Must be comfortable being on the phone most of the workday.
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Bilingual applicants highly encouraged to apply.
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