Description:
The Customer Service Representative – Inside Sales is responsible for supporting customer engagement, lead qualification, and account management activities that drive revenue growth. This role serves as a primary point of contact for both new and existing customers and works closely with field sales and operations teams to ensure a smooth and consistent customer experience.
The Customer Service Representative – Inside Sales will contribute to and support business operations through the following duties and responsibilities:
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Responds promptly to inbound inquiries and qualifies leads for potential fit
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Conducts outbound calls and follow-up activities to nurture existing accounts and pursue new opportunities
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Maintains accurate and complete records of all customer interactions in the CRM system
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Assists customers with onboarding, training, and placing product orders
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Collaborates with sales and operations teams to resolve customer issues quickly and effectively
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Prepares quotes, processes orders, and provides product information as needed
Requirements:
Qualifications include:
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2+ years of customer-facing or sales-related experience
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Strong verbal and written communication skills
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Proficiency with CRM systems and Microsoft Office Suite
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Ability to multitask and manage time effectively in a fast-paced environment
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Team-oriented with a proactive, problem-solving mindset
