Basic Job Information
- Shift Lead
- Front of House (FOH), Lehi Bakery, Lehi, Utah
- Reports to FOH Manager
- Part-time 20-30 hrs/wk
Job Purpose & Impact
- The purpose of this role is to support the team, including the FOH manager, in a leadership capacity.
- This role sets the example for our team members regarding attitude, attendance, company values, customer service, productivity, task management, etc.
Key Responsibilities & Expectations
- Overseeing the department and upholding company values in place of the manager when they are not on the premises.
- Ensuring that team members are staying on task and keeping busy during business hours.
- Opening and closing the store in a timely manner.
- Assist customers when issues arise, as well as refund or void orders, as needed.
- Training team members, as needed, and holding the team accountable for packing orders properly, answering phone calls, managing DoorDash, restocking and consolidating inventory, cleaning, etc.
- Offer to assist customers to their vehicles or open doors for customers whenever possible.
- Assist with cleaning daily/weekly/monthly tasks to keep the bakery clean.
- Must have the ability to problem solve, move quickly and efficiently, multitask, and plan ahead.
- Comfortable with change and adaptable.
- Detail-oriented and thorough.
Skills & Qualifications
- Ability to use Toast POS system
- Cash handling
- High-quality communication
- Proven business ethics, including teamwork, time management, punctuality, and problem-solving
- Food handlers permit required
- Customer service experience, including phone etiquette
- Ability to lead a team by example, as well as the ability to keep others motivated
- Knows how to have fun while remaining professional
- Ability to de-escalate a situation
- Ability to stay on task
Work Environment & Physical Demands
- Bakery setting, fast-paced environment with some high-pressure days/situations
- Lifting up to 45lbs, walking and standing for long periods of time, ability to listen and understand team members and customers
- Software used: Toast, 7Shifts, Spotify
- Open availability required, including mornings (start at 5 am)/afternoons (close at 5 pm), Saturdays and days prior to holidays (Sundays off)
- Closed: Thanksgiving and Black Friday; Christmas and Boxing Day; News Years Day
- Close at 2 pm: day before Thanksgiving, Christmas Eve, New Year's Eve, Memorial Day, 4th of July
Compensation & Benefits
- $16-$18/hr DOE
- Pay increases after two weeks of training is completed
Cultural Fit & Core Values
- This role is the face of the company, and is responsible for providing hometown hospitality, a consistent experience and quality service.
- The ideal candidate for this position would be a people person who can engage in a friendly conversation but keep things professional and on task
- Someone who sees value in the team, as well as each individual.
- A person who is willing to do their share of the work and help when they see others struggle.
- As one of our leaders, this person needs to offer the best customer service to our customers in any situation to retain that customer’s loyalty/business
Pay: $16.00 - $18.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid training
Work Location: In person
