SUMMARY:
Responsible for all Front Desk Clerk duties, as well as auditing duties listed below. Balance all room charges, cash and credit card transactions for the ending day.
Responsibilities
- Provide exceptional customer service to all hotel guests, making their stay as
- comfortable and accommodating as possible while achieving team and Brand goals.
- Perform quality assurance (QA) requirements for department.
- Ensures that all policies, procedures, federal, state and local ordinances with regard to
- personnel, security, cash handling, guest relations and safety are followed.
- Remain highly visible and readily available for guests at all times.
- Assist team with training, supplies and support in order to consistently provide Brand
- quality service.
- Take initiative to offer assistance or answer questions throughout the hotel.
- Perform night audit to verify all previous Front Desk shift transactions; perform night
- audit checklist.
- Distribute newspapers and folios under guest room doors.
- Print registration cards for the next workday.
- Program wakeup calls.
- Post and balance all phone calls and restaurant paper work.
- Put all shift work, phone report, restaurant paper work and wakeup call report and
- printout in an audit pack.
- Prepare and balance flash report and fax as needed to owners and corporate office.
- Walk the property hallways and public areas for safety and security measures.
- Ensure that all exterior doors are locked allowing key access only.
- Maintain proper administration of key control.
- Communicate with General Manager/Assistant General Manager regarding any real
- or potential emergency situations.
- Communicate pertinent shift information (Group information, current selling strategy,
- follow-up required for guests or shift responsibilities, etc.) to managers and associates
- both verbally and in writing via log-book. Update as necessary.
- Verify room status with housekeeping report.
- May be responsible for breakfast setup; laundry duties; and setup and breakdown of
- the meeting room(s).
- May have to perform laundry duties.
- May be responsible for the setup and breakdown of the meeting room(s).
- Willingness and ability to train new associates.
- Complete maintenance work orders and deliver to the supervisor in a timely manner.
- Thoroughly understand and implement the Brand service culture.
- Perform all shift checklist responsibilities.
- Support team members to ensure the team’s entire workload is completed daily.
- May be asked to operate a motor vehicle in the course of running errands for the
- hotel.
- Perform other duties as required
Pay: From $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Referral program
Work Location: In person
