Overview
Join our dynamic hospitality team as a Guest Service Agent, where your enthusiasm and leadership will elevate the guest experience to new heights! In this pivotal role, you will oversee daily front desk operations, ensuring seamless check-in and check-out processes, exceptional guest interactions, and efficient management of reservation systems. Your energetic approach and commitment to hospitality excellence will foster a welcoming environment that delights every guest from arrival to departure. This paid position offers an exciting opportunity to lead a passionate team while delivering memorable experiences in a vibrant hotel setting.
Visible at the front desk at all times.
Participates in the prompt and courteous check in and checkout of guests. Rates and room numbers should not be announced.
Special attention should be paid to guest requests.
Use guests’ names when communicating with them.
Provide gracious and efficient telephone service as it relates to general PBX calls.
Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
Demonstrates a working knowledge of all services, facilities and programs of the hotel and effectively assists the hotels’ guests.
Responds to guests’ requests promptly, efficiently, and courteously.
Communicates effectively Arranges fulfillment of guest services by working with housekeeping, maintenance and food and beverage where applicable.
Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift.
Demonstrates resolve conflicts and negotiate effectively.
Teamwork by cooperating, assisting, and communicating effectively with co-workers.
Properly processes guest mail, messages, packages, and wake up calls.
Provide concierge service – fluent knowledge of area, attractions, restaurants, special events, and guest amenities.
Deliver requested items to guestrooms such as rollaway beds, cribs, pillows, towels, luggage etc.
Completes all duties and prints all reports as specified on the shift checklist.
Hilton Experience is preferable.
Team player is a MUST!
Must have open availability.
Looking for the right candidate that is looking for a long - term position.
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
