About Us
The Window & Door Shoppe is a local, family-owned and operated company since 1985. Our mission is to provide professional and individualized service to our clients. We are seeking to hire a Window & Door Service Technician. As a Window & Door Shoppe employee, we'll rely on you to reflect our core values of Respect, Integrity, Excellence, Customer Service, Collaboration, and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide service to our clients.
Position Summary
Our service team is responsible for providing support to clients needing warranty and non-warranty service work for the window and door products we supply. Qualified candidates must demonstrate the ability to problem-solve serviceable issues for our clients. You should be mechanically inclined or understand how things function and operate, with strong customer service skills and the ability to defuse situations as they arise. You'll be responsible for maintaining a clean and professional work environment in all areas of the job, including but not limited to the service office, parts department, work van, clients' homes, work areas on job sites, and the new-part arrival area. Good team skills are a must — you'll work with customers, handle scheduling, make phone calls, and assist customers with part orders.
Schedule
Full-time, Monday–Friday, 8:00 AM–4:00 PM (8+ hours per day). Pay & Benefits The starting pay for this position is $26.00/hour, with a pay scale of $26.00–$35.00/hour. Pay is influenced by factors specific to applicants, including but not limited to skill set, level of experience, and certification(s) and/or education. This position is not associated with a union contract; pay will reflect the appropriate step on the pay scale to which the applicant's years of experience align. We offer vision, and dental benefits, retirement benefits, paid time off, potential for overtime and growth.
Qualifications / Requirements (Indeed may ask these as a separate list)
- Mechanically inclined; understands how things function and operate
- Strong customer service skills and the ability to defuse situations
- Good team and communication skills (scheduling, phone calls, part orders)
- Clean driving record and comfortable driving long distances
- Able to travel to Minnesota once a year for manufacturer training
Job Type: Full-time
Pay: $26.00 - $32.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Field service: 1 year (Required)
License/Certification:
- Driver's License (Required)
Willingness to travel:
Work Location: In person
