COM (Customers Own Material) / Order Entry Specialist processes the fabric and maintains communication with our customers throughout the manufacturing process and is also responsible for inputting complex orders into SAP ensuring customers' orders can be produced, shipped & invoiced correctly.
Match COM receipt tickets on the website
Identify fabrics to a specific order
Check the identified fabrics to confirm if the yardage is correct
Check the fabric for any needed special handling (backing etc..)
Process Customers Own Material in SAP
Determine and release all orders that are complete and ready to release
Work directly with customers either by phone or email
Process and send out written communication to our customers and to outside vendors
Ensure that all necessary data is being entered and maintained
Must verify and edit data as needed
Insuring pricing is accurate for all orders including promotional and sale periods and that the customer meets all requirements
Must be able to learn a large and complex product line while understanding the product construction and pricing nuances for each item and customer
Outstanding computer skills including Office, SAP, communication systems
The individual must be detail-oriented and precise
Comfortable working in and being involved in a team environment
Excellent communication skills with individuals at all levels
SAP knowledge is desired, or experience working on major processing systems
Ability to develop, document, and implement procedural changes
The physical demands and work environment expectations described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
