Overview
We are seeking a dynamic and compassionate Crisis Program Manager to lead our crisis team supporting individuals facing mental health challenges. This leader ensures high-quality clinical care, manages staff, reviews referrals and maintains regulatory compliance. This position offers an exciting opportunity to make a meaningful impact in the lives of those experiencing crises while working within a collaborative, mission-driven organization committed to excellence.
Key Responsibilities
- Program Oversight: Direct daily operations of crisis program, providing and overseeing groups, individualized treatment plans, etc. Handles referrals to the program in coordination with clinical therapists and psychiatrists.
- Staff Leadership: Recruit, train, supervise, and schedule clinical and support staff.
- Clinical Supervision: Provide guidance on complex cases, risk assessments, and de-escalation pathways.
- Quality Assurance: Audit clinical documentation to meet state, federal, and CMH guidelines.
- Community Relations: Develop and maintain collaborative relationships with community mental health agencies, hospitals, law enforcement, schools, and other referral partners to support continuity of care and coordinated crisis response.
- Data Tracking: Assists the Director with monitoring program metrics, utilization rates, and contract outcomes for monthly reporting.
Required Qualifications
- Education: Master’s degree in Counseling, Social Work, Psychology, or a related field; OR a Bachelor/Master of Science in Nursing (RN). Management experience desired.
- Licensure: Active, unrestricted state license (e.g., LPC, LMFT, LCSW, or RN).
- Experience: Minimum of 2 years in crisis intervention, psychiatric triage, or emergency mental health.
Desired Skills
- Expert knowledge of DSM-5 diagnostic criteria.
- Strong command of mental health code, recipient rights, and LARA AFC compliance.
- Exceptional verbal de-escalation and conflict resolution skills.
Pay: $65,000.00 - $83,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education:
Experience:
- crisis intervention or psychiatric triage: 2 years (Required)
License/Certification:
- Unrestricted State license (LPC, LMFT, LCSW or RN) (Required)
Work Location: In person
