Pro Sports Therapy is seeking a friendly, dependable, and organized full-time Medical Front Desk Receptionist for our outpatient orthopedic physical therapy clinic in Westford, Massachusetts.
Our front desk team plays an important role in both the patient experience and the day-to-day operation of our clinic. We are looking for someone who enjoys working with people, communicates well, is comfortable in a busy healthcare environment, and works effectively as part of a team.
Responsibilities include:
- Greeting patients and assisting them throughout the check-in and check-out process
- Scheduling and managing patient appointments
- Answering a multi-line telephone system and assisting or directing callers appropriately
- Maintaining accurate patient demographic and insurance information
- Communicating with patients regarding scheduling and other administrative needs
- Working closely with physical therapists, physical therapist assistants, and other administrative staff to keep the clinic running efficiently
- Maintaining accurate electronic patient records
- Protecting the confidentiality of patient medical, personal, and insurance information
- Performing general front office and administrative duties as needed
Qualifications:
- Strong interpersonal and customer service skills
- Professional and friendly telephone and in-person communication
- Good organizational skills and attention to detail
- Comfortable using computers and learning electronic medical record and scheduling systems
- Ability to multitask and remain organized in a busy clinical environment
- Dependable and able to work effectively as part of a team
- Previous medical office, healthcare, scheduling, or reception experience is preferred, but we will consider a strong candidate with relevant customer service or administrative experience
Schedule:
Full-time, Monday through Friday
Monday–Thursday: 10:30 AM–7:00 PM
Friday: 9:30 AM–6:00 PM
40-hour workweek with a 30-minute lunch.
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid time off
- Paid sick time
- 401(k)
- Flexible Spending Account (FSA)
Pay: $20.00–$21.00 per hour
Job Type: Full-time
Work Location: In person – Westford, MA
Job Type: Full-time
Pay: $20.00 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Flexible spending account
- Free parking
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
Work Location: In person
