We are seeking a bilingual professional who is passionate about helping patients access timely, compassionate care.
Since 1972, Orlando Orthopaedic Center has remained independently owned and has grown to include 24 orthopaedic specialists across multiple subspecialties, many of whom are recognized leaders amongst their peers nationwide.
We have eight Orlando Orthopaedic Center locations throughout Central Florida, plus a state-of-the-art outpatient surgery center at the heart of our downtown campus located in the trendy SoDo Shopping District just south of downtown Orlando. To provide more immediate care, we have opened several orthopaedic injury walk-in clinics located throughout Orlando and the surrounding communities.
For over 50 years, our team of physicians and support staff have been getting Central Floridians back to work, back to play and back to making a difference in our community.
JOB SUMMARY: With a customer service orientation—Direct operator calls to the appropriate department, retrieve and relay voicemail messages by creating/sending messages to appropriate departments.
EDUCATIONAL REQUIREMENTS:
- High school diploma required
QUALIFICATIONS AND EXPERIENCE:
- Up to two years of experience in a medical office, telemarketing or other customer service position
- Comfortable using email and interacting with Internet applications
- Knowledge of practice management and word processing software
- Ability to perform multiple and diverse tasks simultaneously
- Proven experience handling irate patients/customers and dealing with conflict
- Familiarity with scheduling and rearranging appointments
- Working knowledge of managed care
- Pleasant speaking voice and demeanor
- Neat, professional appearance
- Strong written and verbal communication skills
- Must be fluent in English and Spanish
Responsibilities include, but are not limited to, the following:
Telephone Answering
- Answers the telephone pleasantly, and by the third ring as often as possible; routes call or takes message
- Direct operator calls to the appropriate department
- Screens calls and responds to routine requests for information
- Confirm patient has or has not been seen by the practice by looking in GM by patient’s date of birth
- Give directions to the office location of the appointment if needed
Daily Preparation
- Review any protocol updates from supervisor/manager regarding directing calls responsibilities.
- Record messages on two voicemail systems and appropriately relay messages as needed.
Other
- Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice
- Maintains detailed knowledge of practice management and other computer software as it relates to job functions
- Attends all regular staff meetings
- Performs all other tasks and projects assigned by their manager.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Typical Physical Demands
Work may require sitting for long periods of time, and stooping, bending and stretching for files and supplies. Employee may occasionally be asked to lift files or paper weighing up to 30 pounds. Position requires manual dexterity sufficient to operate a keyboard, operate a computer, telephone, calculator, copier, and such other office equipment as necessary. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. Position also requires viewing computer screens and typing for long periods of time and working in an environment which can be very stressful.
Typical Working Conditions
Normal office environment
Job Type: Full-time
Pay: $31,200.00 - $37,440.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Medical Office: 2 years (Preferred)
- Appointment scheduling: 1 year (Preferred)
Work Location: In person
