About the Role
Cedar Tree Counseling of Oklahoma is seeking a warm, detail-oriented Client Experience Coordinator to join our front office team.
This position plays a key role in creating a professional, welcoming, and efficient experience for clients — managing intake, scheduling, billing accuracy, and daily client flow for our therapists.
Compensation
- Hourly range: $17.00 – $23.50/hour
- Starts at $17/hour (for up to 100 clients per week)
- Currently averaging $21/hour based on ~225 weekly clients
- Scales up to $23.50/hour as the practice continues to grow
- Bonus opportunities include:
- $50 weekly bonus for maintaining perfect patient balances (Saturday–Friday)
- $100 monthly bonus for perfect patient balances (1st–31st)
- $1/hour “Perfect Day” bonus for any day with 100% patient balance accuracy
- Additional incentives for practice performance (e.g., intake closing %, reschedule rate, new-client goals)
Schedule
- Monday–Friday: 9PM – 5PM
- 40 hours per week average
- In-office position at our Tulsa location
Key Responsibilities
- Greet clients and ensure a warm, professional welcome
- Manage appointment check-in/out, scheduling, and client communication
- Process payments, verify insurance, and maintain accurate patient balances
- Assist with new-client intake forms and portal setup
- Support billing accuracy and same-day collection goals
- Maintain confidentiality and professionalism in all interactions
- Coordinate with the clinical and administrative team to ensure seamless client care
Qualifications
- Prior experience in healthcare, counseling, or front-office administration preferred
- Strong communication and customer service skills
- Excellent attention to detail and ability to multitask
- Tech-savvy and comfortable learning scheduling and billing systems
- Reliable, punctual, and professional demeanor
- Comfortable working independently during evening hours
About Cedar Tree Counseling
Cedar Tree Counseling of Oklahoma is a trusted, rapidly growing mental-health practice providing evidence-based therapy in a professional and compassionate environment.
Our mission is to help clients heal, grow, and find hope through high-quality counseling services. We value teamwork, integrity, and excellence in client care.
Learn more at www.cedartreeok.com
How to Apply
Submit your résumé and a brief note explaining why you’d be a great fit for our team.
We look forward to welcoming a new team member who takes pride in organization, client care, and creating a great first impression.
Pay: $17.00 - $23.50 per hour
Application Question(s):
- Are you experienced in scheduling new clients into a medical practice?
- Do you have experience collecting patient balances?
- Do you have experience verifying insurance benefits?
- Do you have experience with ERAs?
Education:
- High school or equivalent (Preferred)
Experience:
- Front desk: 1 year (Preferred)
Language:
Location:
- Tulsa, OK 74137 (Preferred)
Shift availability:
Ability to Commute:
- Tulsa, OK 74137 (Required)
Work Location: In person
