American Supply Company, a leading supplier to Los Angeles' fashion industry, is seeking a friendly, organized, and dependable Customer Service Receptionist to join our growing team. This position is ideal for someone who enjoys helping customers, thrives in a fast-paced environment, and can effectively balance front desk responsibilities with administrative support duties.
As the first point of contact for our company, you will play a key role in providing exceptional customer service while supporting management and assisting with customer account administration.
Responsibilities
- Greet visitors, customers, and vendors in a professional and welcoming manner.
- Answer incoming phone calls and direct inquiries to the appropriate departments.
- Respond to customer inquiries via phone, email, and in person.
- Assist customers with product information, order status, pricing, and general account questions.
- Process customer orders and maintain accurate records.
- Assist with customer account management, including updating account information, tracking payments, and resolving account-related inquiries.
- Support managers with administrative and operational duties as needed.
- Prepare reports, spreadsheets, and correspondence for management.
- Schedule appointments, meetings, and maintain office calendars.
- Maintain front desk organization and ensure a professional office environment.
- Assist with filing, data entry, and document management.
- Coordinate with sales, warehouse, and accounting departments to ensure smooth customer service operations.
- Help identify and correct order discrepancies and customer account issues.
- Perform other administrative duties as assigned.
Qualifications
- High school diploma or equivalent required.
- Previous experience in a customer service, receptionist, administrative assistant, or office support role preferred.
- Strong verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Ability to multitask, prioritize assignments, and work efficiently in a fast-paced environment.
- Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
- Experience with QuickBooks or similar accounting software is a plus.
- Professional demeanor and strong customer service orientation.
- Ability to work independently and as part of a team.
- Fluency in both English and Spanish is required.
If you are organized, customer-focused, and enjoy working with people, we encourage you to apply and become part of the American Supply Company team.
Pay: $18.00 - $22.00 per hour
Work Location: In person
