Job Overview
We are seeking a dynamic and strategic General Manager - Autocare to lead our automotive service operations with energy and vision. In this pivotal role, you will oversee all aspects of the autocare business, driving growth, ensuring operational excellence, and fostering a customer-centric environment. Your leadership will inspire teams, optimize processes, and develop innovative strategies to elevate service quality and profitability. If you thrive in a fast-paced setting and possess a passion for automotive excellence, this is your opportunity to make a significant impact.
Duties
- Develop and execute strategic plans to grow the autocare business, increase market share, and enhance customer satisfaction
- Lead, motivate, and supervise a team of technicians, service advisors, and support staff to ensure high performance and engagement
- Manage profit and loss statements, monitor financial performance, and implement cost-control measures to maximize profitability
- Oversee daily operations including service delivery, quality assurance, inventory management, and process improvements
- Drive business development initiatives by building relationships with customers, vendors, and community partners
- Implement sales strategies to meet or exceed revenue targets through upselling services and expanding customer base
- Lead project management efforts for facility upgrades, equipment maintenance, and process enhancements to improve efficiency
Requirements
- Proven management experience within the autocare or automotive service industry with a track record of leading successful teams
- Strong strategic planning skills with the ability to translate vision into actionable goals
- Demonstrated leadership capabilities that inspire teamwork, accountability, and continuous improvement
- Experience managing profit & loss statements and overseeing financial performance
- Supervising experience in a fast-paced environment with excellent organizational skills
- Business development expertise with a focus on sales growth and customer retention strategies
- Knowledge of project management principles and process improvement methodologies, such as Lean or Six Sigma, is preferred
- Excellent communication skills with the ability to motivate teams and build lasting relationships
Key ResponsibilitiesPeople & Culture
- Recruit, develop, and retain top-tier mechanics, technicians, and service advisors.
- Hold every team member accountable to clear expectations and measurable results.
- Build a workshop culture where continuous coaching, safety, and discipline are non-negotiable.
- Address performance and productivity issues quickly and decisively.
Customer Experience
- Set the tone for a customer-first mindset that drives loyalty, trust, and repeat business.
- Ensure every customer interaction reflects professionalism, urgency, and honest diagnostics.
- Monitor customer satisfaction scores closely and implement fast corrective action when service slips.
Inventory & Parts Purchasing
- Manage the procurement of parts, fluids, and shop supplies with local and national vendors.
- Control inventory levels, parts obsolescence, delivery lead times, and gross margins.
- Build and maintain strong relationships with parts distributors and equipment suppliers.
- Ensure shop repair orders are competitively priced and parts margins are optimized.
Sales & Service Leadership
- Own all aspects of service sales, preventative maintenance packages, and repair revenue.
- Set sales targets, labor rates, and shop performance KPIs.
- Train and motivate service advisors to maximize the average repair order (RO) value.
- Oversee quality control standards to minimize comebacks and warranty claims.
Shop Operations Management
- Oversee daily shop operations including service bays, vehicle flow, administration, and workflow.
- Implement efficient processes to improve technician efficiency and reduce vehicle cycle time.
- Ensure strict compliance with OSHA standards, Texas environmental regulations, and local laws.
- Maintain high safety standards, accurate digital vehicle inspections (DVI), and shop cleanliness.
Financial & P&L Responsibility
- Full ownership of the service center’s Profit & Loss (P&L) statement.
- Develop and manage shop budgets, financial forecasts, and cash flow.
- Monitor operational expenses, labor costs, and parts margins across all ticket types.
- Report financial results and shop productivity metrics to ownership on a regular basis.
Qualifications & Experience
- Strong leadership presence with the ability to inspire, challenge, and elevate technical staff.
- Proven experience as a General Manager, Service Manager, or Director of Operations in an automotive repair, autocare, or multi-shop service environment.
- Deep understanding of shop economics, flat-rate labor structures, and parts management.
- Demonstrated experience managing P&L and driving profitability in automotive service bays.
- Excellent negotiation, communication, and operational problem-solving abilities.
- High level of accountability, urgency, and an ownership mentality.
- Familiarity with Shop Management Systems (SMS) and digital vehicle inspection platforms.
Benefits
- Dental insurance
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off (PTO)
- Vision insurance
Experience Required
- General Manager in Automotive Service / Autocare Center: 7 years (Required)
Join us as a General Manager - Autocare, where your leadership will shape the future of automotive services. Bring your passion for management, strategic thinking, and business development to create an energetic environment that thrives on innovation and excellence!
Pay: $71,362.16 - $85,941.53 per year
Work Location: In person
