CCTV Operator / Security Communications – Facility ProtectionCompany: Menger Protection Group, LLC
Location: Circuit of the Americas (COTA) – Austin, Texas
Position Type: Full-Time / Part-Time
Schedule: 12-Hour Shifts | Rotating 3 On / 2 Off / 2 On / 3 Off Schedule
Compensation: $19.00–$21.00 per hour
Position Overview
Menger Protection Group, LLC (DBA Menger Protection) is seeking professional, detail-oriented CCTV Operators/Security Communications to support 24/7 facility protection operations at Circuit of the Americas (COTA). This position serves as a critical component of the facility's security operations center, providing real-time monitoring, dispatch, communications coordination, incident documentation, and operational support for security personnel and client operations.
The CCTV Operator / Security Dispatcher is responsible for monitoring security camera systems, coordinating field response activities, maintaining situational awareness, and ensuring timely communication during routine operations and emergency incidents.
Essential Duties and Responsibilities
- Monitor and operate CCTV, video management, alarm monitoring, and access control systems
- Observe, identify, and report suspicious activity, safety concerns, security incidents, and operational issues
- Dispatch security personnel, supervisors, maintenance personnel, or emergency responders as appropriate
- Monitor radio communications and maintain continuous situational awareness of security operations
- Document incidents, calls for service, alarms, and operational activities in electronic reporting systems
- Maintain activity logs, dispatch records, and incident timelines
- Coordinate communications between security personnel, facility staff, contractors, and public safety agencies
- Monitor access control systems and support credential verification processes
- Assist with emergency notifications, severe weather procedures, and critical incident communications
- Review recorded video footage and retrieve video evidence when authorized
- Support investigations by preserving video and dispatch records
- Operate multiple computer systems simultaneously while maintaining attention to detail
- Follow established communications protocols, dispatch procedures, and security operations center policies
- Maintain professionalism and confidentiality when handling sensitive information
- Support emergency operations and facility security operations as assigned
- Work in a team environment with internal and external stakeholders
Minimum Qualifications
- Valid Texas Driver's License with acceptable driving history
- Ability to pass a background investigation and drug screening
- High school diploma or GED equivalent
- Ability to work 12-hour rotating shifts, including days, nights, weekends, and holidays as required for continuous operations
- Strong verbal and written communication skills
- Ability to remain calm and professional during emergencies and high-pressure situations
- Strong computer proficiency and ability to operate multiple software applications simultaneously
- Ability to multitask while maintaining accuracy and attention to detail
- Ability to sit, monitor systems, and perform dispatch duties for extended periods
- Ability to maintain confidentiality and handle sensitive information appropriately
- Ability to obtain and maintain a Texas Level II Non-Commissioned Security Officer License
Preferred Qualifications
- Prior security operations center (SOC), dispatch, communications center, CCTV monitoring, or alarm monitoring experience
- Experience working in security, law enforcement, military, emergency communications, or public safety environments
- Familiarity with video management systems (VMS), access control systems, and alarm monitoring platforms
- Experience operating two-way radio systems and communications networks
- Experience working in an incident command system (ICS) environment
- CPR, First Aid, or Stop the Bleed certification
- Texas Level II Non-Commissioned or Level III Commissioned Security Officer License
Work Environment
Assignments may include:
- Security Operations Center (SOC)
- CCTV and video monitoring stations
- Dispatch and communications operations
- Alarm and access control monitoring
- Incident documentation and reporting
- Day and overnight operations
Personnel will work in a professional operations center environment supporting continuous facility security operations.
Why Join Menger Protection Group
- Professional team environment
- Consistent rotating schedule with extended off-days
- State-of-the-art security technology and operations center environment
- Ongoing training and professional development opportunities
- Health, Dental, & Vision Insurance options
- Opportunities for advancement within facility security operations
How to Apply
Applicants should submit a resume and copies of applicable licenses and certifications. Qualified candidates may be contacted for an interview, skills assessment, and background screening.
Menger Protection Group, LLC is an Equal Opportunity Employer committed to providing professional security services through integrity, accountability, and excellence.
Pay: $19.00 - $21.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
