Job Overview
Lighthouse Local is seeking an experienced, hands-on General Manager to lead our bakery, catering, and café operations in Bedford, NH. This is a key leadership role responsible for the overall success of the business.
About the Role
You will oversee every aspect of the business—providing strategic direction, managing finances, driving operational excellence, and ensuring a high-performing, customer-focused team. You will make all purchasing decisions and be the single point of accountability for inventory and procurement. You will report directly to the owners and operate the business with a high degree of authority and accountability.
Key Responsibilities
Leadership & People Management
- Provide leadership and direction for the entire Lighthouse Local team
- Supervise department leaders, including the Head Baker, Head Caterer, Lead Café Staff, and other managers
- Hire, train, coach, and evaluate management and staff
- Foster a positive, productive, and customer-focused workplace culture
- Handle employee performance issues and conflict resolution
Operations
- Oversee all daily bakery and café operations
- Ensure efficient workflow across production, catering, retail, and customer service
- Develop and implement operational policies and procedures
- Ensure the bakery consistently meets quality, service, and cleanliness standards
Financial Management
- Develop and manage budgets
- Monitor sales, labor costs, food costs, and overall profitability
- Oversee purchasing and inventory systems
- Identify opportunities to increase revenue and reduce costs
Strategy & Growth
- Set business goals and long-term objectives
- Develop marketing strategies to increase sales and expand the customer base
- Evaluate new products, services, and business opportunities
- Build partnerships within the community and with local organizations
Customer Experience & Brand
- Ensure exceptional customer service throughout the business
- Address escalated customer concerns and resolve issues
- Monitor customer feedback and implement improvements
- Protect and strengthen the bakery’s reputation
Ideal Candidate
- Proven experience as a General Manager, Operations Manager, or similar leadership role in a bakery, café, restaurant, or related food-service business
- Strong financial acumen with experience managing budgets, costs, and profitability
- Excellent leadership, coaching, and conflict-resolution skills
- Hands-on approach with the ability to balance strategic thinking and day-to-day operations
- High standards for quality, cleanliness, and customer service
- Local candidates preferred; must be able to work on-site in Bedford, NH
What We Offer
- Competitive salary commensurate with experience
- Opportunity to lead and grow a well-regarded local bakery and café
- Direct impact on the success and future of the business
To apply, please submit your resume and a brief cover letter outlining your relevant experience to [email protected]. We look forward to hearing from strong leaders who are ready to take ownership of Lighthouse Local’s continued success.
Pay: $65,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
