At Rosenbauer we pride ourselves on providing top-of-the-line fire apparatus, created with state-of-the-art technology for more than 150 years because when lives are at stake anything less is unacceptable. As the world’s largest manufacturer of fire equipment, we make sure our vehicles, production teams, and service personnel are ready to do what is necessary to keep communities safe. If you have what it takes and want to be part of our always growing Rosenbauer family, we want to hear from you!
POSITION SUMMARY
The Pre-Sales Coordinator will communicate between the customers and the company throughout the production of their fire apparatus. They will produce change orders based off mid-point and final corrections. The Pre-Sales Coordinator will work with employees on the floor to ensure all specs are met and any issues are fixed. Also, they will answer any questions and inquiries produced by customers and dealers.
ESSENTIAL FUNCTIONS
All employees are required to support Rosenbauer’s Mission, Vision, and Values. The following are the essential duties of this position and do not include marginal functions that are incidental to the performance of fundamental job duties. The scope and duties of a given position may change or be temporarily altered based on the business needs of Rosenbauer.
- Communicates between the customers and the company throughout the production of their fire apparatus.
- Answers any questions and inquiries produced by customers and dealers.
- Produces change orders based off mid-point and final corrections.
- Works with employees on the floor to ensure all specs are met and any issues are fixed.
- Meets with customers to assist in the proper creation of the truck.
- Updates customers with pictures and information regarded their fire apparatus.
- Troubleshoots trucks and creates solutions for deficiencies found.
- Performs other duties and responsibilities as required by management to meet the needs of the company.
QUALIFICATIONS
Required Education:
Preferred Education:
- Associate degree in business or a related field.
Required Experience:
· 2 years of Sales or Customer Service experience.
Preferred Experience:
· 1-2 years of Rosenbauer/Fire Service Manufacturing experience.
Position Requirements:
- Proficient in data analytics to better enable target sales.
- Adherence to all safety policies in order to promote a safe working environment, for everyone at the organization.
- Ability to learn on the job and adapt to challenges.
- Strong written and verbal communication skills.
- Proficient organization and time-management skills.
- Understand the need to support the organization to work effectively by adhering to the attendance and punctuality standards and does not burden co-workers and supervisors unfairly with unnecessary and unplanned absences and lateness.
- Analytical and highly motivated individual with acute attention to detail.
- Efficient time management skills to ensure all job tasks are completed.
· Proficient in your ability to manage multiple and diverse projects, including analytical thinking, planning, prioritization, problem solving, decision making, and carrying out assigned projects with minimal supervision.
· Must be able to work professionally with customers and Sr. Management.
· Ability to obtain a notary.
· Ability to maintain confidentiality.
- Able to work efficiently with Microsoft Office, Mas 500, Photoshop, Quote Writer, and smart sheets.
Language Skills:
- Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence and procedure manuals.
- Ability to use effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills:
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Reasoning Ability:
- Ability to apply strategic and/or conceptual thinking to a wide range of intellectual and practical problems.
- Ability to deal with a variety of abstract and concrete variables.
Computer Skills:
- Ability to perform intermediate PC functions including spreadsheet formulas and functions, queries, tables, merges, and special reports.
· Will perform some troubleshooting.
Decision Making:
- Responsibilities are guided by general company principles and objectives.
There is broad latitude for making decisions with primary control over results that are reviewed at completion.
Equal Opportunity Employer/individuals with disabilities/protected veterans. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights notice from the Department of Labor.
All offers of employment are contingent upon the successful completion of a pre-employment drug screening.
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
