SUMMARY: This is an entry-level position for a Shop Mechanic Tier 1. The Shop Mechanic Tier 1 will use independent judgment and mechanical aptitude to work in the shop, repairing and maintaining rental equipment at assigned Pacific Ag Rentals branch.
The Shop Mechanic Tier 1 will be mentored to ensure excellent service to both external and internal customers (i.e.– Service Manager, Shop Supervisor, Invoicing Supervisor, etc.) through the timely and accurate repair of equipment, including communicating missing, broken, or damaged parts on outgoing or incoming equipment.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Operations:
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Physically inspects and fills out equipment inspection forms for equipment returned from rent.
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Identifies, makes the required repair parts list, and quickly repairs various rental equipment, including, but not limited to tractors, agricultural water pumps, large electrical generators, light towers, etc.
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Assist in the maintenance of the shop, warehouse, and vehicles, make deliveries and pick-ups, and work in the field service area, maintaining equipment at customer locations.
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Ensures that in-house labor and replacement costs are captured and entered via work order system so that proper invoicing can occur.
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Proactively identifies missing, broken, or damaged equipment to help reduce business costs, and escalates findings to the Service Manager with recommendations for resolution.
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Repairs are 65% added to book time.
Customer Service:
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Timely monitors equipment repair in shop.
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Communicates with supervisor and other mechanics about shop questions or needs in either written or verbal form in a clear, professional, and efficient manner.
General Requirements:
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Familiar with common workplace tools and equipment.
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Able and willing to operate equipment such as forklifts, tractors, water trucks, RTVs, and jacks.
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Can perform basic maintenance, including tire changes and oil changes.
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Able to clean and wash equipment thoroughly, including interiors and windows.
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Maintains clear and professional communication with management, coworkers, vendors, and customers.
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Demonstrates professionalism and represents the company positively.
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Organized, dependable, self-motivated, and detail-oriented.
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Flexible with scheduling and able to prioritize tasks effectively.
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Strong written and verbal communication skills.
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Able to multitask and work well in a team environment.
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Participates in company training, meetings, and communication activities.
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Maintains a clean and organized work area
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Presents a professional appearance and arrives to work on time.
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Builds positive working relationships and provides strong customer service.
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Follows all safety procedures and uses equipment responsibly.
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Maintains a valid driver’s license and good driving record.
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Eligible for company insurance coverage.
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Performs additional duties as assigned by management.
Education and/or Experience:
- At least 1 year of entry-level experience or education in a similar work environment with a proven track record of successful repairs, effective decision-making, and excellent people skills
Computer Skills:
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Computer literate in Microsoft Office Suite preferred.
Language Skills:
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Bilingual English / Spanish a plus.
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Ability to respond to basic inquiries and present information effectively to customers, co-workers, and management verbally and in writing.
Mathematical Skills:
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Ability to apply math concepts to practical situations.
Reasoning Ability:
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Good reading skills to consult equipment manuals.
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Ability to read wiring diagrams.
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Ability to define problems, establish facts, and draw valid conclusions.
WORKING CONDITIONS: Working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
ENVIRONMENT:
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Work time is split between the office, shop and yard in a variety of weather.
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Regular time is spent in the shop.
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Noise level in the work environment is usually moderate
PHYSICAL DEMANDS:
Occasionally: Drive, sit, bend, twist, push, pull, climb, squat, crawl, kneel, reach above the shoulder, climb or balance; stand and walk; grasp with hands and fingers, handle tools, see (including close vision, distance vision, peripheral vision, depth perception), hear and speak, lift up to 100lbs
MACHINES, TOOL AND EQUIPMENT:
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Seldom (1–5%):
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Occasionally (6-33%): Use of computer, and telephone.
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Frequently (34-66%): Use of Forklifts, tractors, and jacks.
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Continuously (67-100%): Use of machines and tools.
TRAVEL:
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This job requires routine travel within close proximity of regular assigned work locations.
