Answers calls from customers and schedules transportation appointments. Enters data into scheduling system. Assists customers with other inquiries regarding transportation services such as ETA’s, activating will calls, and cancellations.
Duties:
- Accurately enters customer and trip data into the scheduling software system.
- Assist customers scheduling transportation to and from doctor appointments, hospital visits, nursing homes, and other locations.
- Maintains knowledge of ongoing programs, pricing, and procedures.
- Meets or exceeds all performance targets for the call center.
- Works with Dispatch to ensure customers are picked up within committed timeframe.
- Follows approved policies and procedures to complete daily tasks.
- Cancels trips and notifies Dispatch immediately upon customer notification of cancel.
- Follows call center attendance guidelines.
- Maintains a positive attitude and friendly, professional tone while speaking to customers and co-workers.
- Completes any other tasks or duties assigned to them or asked of them.
Skills/Qualifications:
- Customer Service Experience, Computer Knowledge, Quality Focus, Problem Solving, Good Oral and Written Skills, Listening, Phone Skills, Multi-tasking, Organization and Time Management Skills.
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
