Overview
Join our dynamic hospitality team as a Front Desk Agent - Guest Services Representative (GSR), where your energy and enthusiasm will set the tone for an exceptional guest experience. In this vital role, you will be the first point of contact for our guests, providing warm welcomes, efficient check-ins and check-outs, and ensuring every visitor feels valued and cared for. Your proactive approach and attention to detail will help create memorable stays and foster guest loyalty. This paid position offers an exciting opportunity to develop your hospitality management skills in a vibrant hotel environment.
Responsibilities
- Greet guests warmly upon arrival, ensuring a positive first impression through excellent phone etiquette and professional demeanor
- Manage multi-line phone systems efficiently, handling reservations, inquiries, and guest requests with clarity and friendliness
- Check guests in and out smoothly using hotel management software such as OPERA, ensuring accuracy and attention to detail
- Provide comprehensive guest services, including answering questions about hotel amenities, local attractions, and emergency procedures
- Handle guest concerns promptly, demonstrating strong customer service skills and knowledge of hotel emergency procedures to resolve issues effectively
- Assist with night audit responsibilities when scheduled, reconciling accounts and preparing reports to ensure financial accuracy overnight
- Maintain a clean, organized front desk area while adhering to hospitality standards and resort experience best practices
Skills
- Proven experience in hospitality management or front desk operations within a hotel or resort setting
- Multilingual or bilingual abilities to serve diverse guest populations with ease and professionalism
- Strong customer service skills with a focus on guest relations, ensuring every visitor feels welcomed and valued
- Familiarity with hotel management systems such as OPERA or similar platforms for reservations and guest data management
- Knowledge of hotel emergency procedures to respond confidently during urgent situations
- Excellent communication skills, both verbal and written, with the ability to handle multi-line phone systems effectively
- Previous experience in night audit functions is a plus, demonstrating attention to detail and financial accuracy
Join us in creating welcoming environments where every guest’s stay is memorable! Your enthusiasm for hospitality combined with your dedication to exceptional service will make a meaningful difference in our guests’ experiences.
Pay: $16.00 - $17.50 per hour
Benefits:
- Employee assistance program
- Employee discount
- Flexible schedule
- Paid time off
- Professional development assistance
Work Location: In person
