Precision Bolts & Boulons Plus’ Group is a team of nearly 85 employees with a strong reputation in structural bolts and anchoring systems.
Be part of our Manchester team!
We are looking for a versatile and customer-focused Inside Sales & Warehouse Associate to join our new branch. This is a hands-on, varied role combining inside sales, customer service, purchasing support, order processing, inventory, shipping and receiving, and warehouse activities.
As part of a small team, you’ll be involved in many aspects of the day-to-day business. One moment you may be assisting a customer at the counter or preparing a quote, and the next you may be following up with a supplier, receiving a shipment, or preparing an order for pickup.
If you enjoy variety, autonomy, customer interaction, and being part of building a new operation from the ground up, this position is for you.
Why Join Us
- Schedule: Monday–Friday, 7:30 AM–4:00 PM — Full-Time, Day Shift
- Company-Funded Health Reimbursement: Up to $300 per month toward eligible health insurance premiums. Choose the individual health plan and carrier that best fit your needs
- Paid Time Off: Start with 15 days (3 weeks) of paid vacation
- Paid Holidays: 8 paid holidays, including Black Friday and Christmas Eve
- Real Impact: Opportunity to contribute your ideas, improve operations, and grow within a rapidly expanding group
Position Description
Reporting directly to the Managing Director, the Inside Sales & Warehouse Associate plays a key support role in the day-to-day activities of the Manchester branch.
The position combines customer service, inside sales, purchasing support, order processing, inventory management, shipping and receiving, and hands-on warehouse work.
Your Responsibilities
Customer Service
· Serve customers by phone, email, and at the branch counter in a professional and responsive manner
- Understand customer needs and help identify appropriate products and solutions
- Prepare quotes, enter sales orders, and process customer requests accurately
- Provide information regarding pricing, product availability, order status, and lead times
- Follow up on quotes, open orders, backorders, and customer inquiries
- Build strong relationships with customers and contribute to a high level of customer satisfaction
- Help resolve order discrepancies and respond quickly to customer needs
Purchasing
- Assist with purchasing products and replenishing inventory based on branch and customer requirements
- Place and follow up on purchase orders with suppliers
- Help maintain appropriate inventory levels while supporting customer demand
Warehouse & Forklift Operations
- Pick, verify, pack, and prepare customer orders accurately and efficiently
- Safely operate stand-up and sit-down forklifts for receiving, storage, order preparation, and material movement
- Move, organize, and store products safely and efficiently
- Maintain accurate inventory records and assist with inventory counts
- Maintain a clean, organized, and safe warehouse environment
- Assist with general warehouse activities as required
The Ideal Candidate
- Experience: 3+ years in inside sales, customer service, distribution, or warehouse operations. Experience with structural steel and fasteners a distinct advantage.
- Customer Focus: Strong communication and service skills
- Systems: Experience using ERP and order-entry systems; P21 experience is an asset
- Versatility: Able to support sales, purchasing, customer service, and warehouse activities
- Forklift: Forklift experience is an asset
- Accuracy & Autonomy: Organized, detail-oriented, reliable, and able to work independently
- Physical Requirements: Ability to lift up to 50 lbs. and perform regular warehouse activities
Benefits:
- Health insurance
- Opportunities for advancement
- Referral program
Application Question(s):
- How many years of experience do you have in customer service?
- How many years of experience do you have in purshasing?
- How many years of experience do you have in warehouse?
- What type of forklift have you driven before?
- What are your salary expectations?
License/Certification:
- Forklift Certification (Preferred)
Work Location: In person
