Since 1949, Sidney Federal Credit Union (SFCU) has been committed to helping people achieve financial success and strengthening the communities we serve. What began as a small member-owned cooperative in Sidney, New York, has grown into a trusted financial institution with more than $1 billion in assets and a presence across New York.
At SFCU, we believe great member experiences start with great employees. We’re building a workplace where people can grow, contribute, collaborate, and build meaningful careers while making a positive impact on our members and communities.
When you join SFCU, you become part of a team that values service, innovation, professional growth, and relationships. Whether you’re helping members reach important financial milestones, improving processes, developing new solutions, or supporting the teams who serve our members, your work matters.
The Member Service Representative (MSR) serves as the first point of contact for members, providing exceptional service and support through transactions, inquiries, and product recommendations. The MSR promotes credit union products and services that meet member needs while ensuring accuracy, confidentiality, and a positive member experience. This role embodies the philosophy of Sales as a Service, where meaningful conversations and trusted guidance help members improve their financial well-being.
Key Responsibilities
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Greet members in a courteous, professional manner and assess their needs to provide appropriate solutions.
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Perform a variety of basic transactions including deposits, withdrawals, loan payments, account transfers, and check cashing.
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Perform more in-depth transactions such as issuing debit and credit cards, processing wire transfers, open certificates, assisting with fraud disputes, address changes, and resolving complex account issues.
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Balance cash drawer daily and adhere to cash handling and security procedures.
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Respond to member inquiries regarding account balances, transaction history, product information, rates, and policies.
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Educate members on digital/online banking tools and services.
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Identify opportunities to cross-sell or refer products and services that benefit the member and correspond with our key results.
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Educate members on current fraud scams, suspicious activity, and digital safety best practices. Be alert to red flags and take proactive steps to protect members and the credit union.
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Maintain compliance with credit union policies, procedures, and applicable laws and regulations.
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Support a culture of accountability, continuous improvement, and professional growth.
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Promote and support the credit union's service culture, sales-as-a-service philosophy, and community engagement initiatives.
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Collaborate with teammates to achieve individual and branch goals while upholding our values-driven culture.
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Must meet all SLA (Service Level Agreement) requirements set forth for response time, follow-through, resolution of member needs, and sales goals.
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Perform other related duties as assigned.
Required Qualifications
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High school diploma or GED required.
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Experience handling in-depth financial transactions or willingness to learn through training.
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Strong interpersonal and communication skills.
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Ability to work accurately with figures and perform basic math functions.
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Must be dependable, flexible, and detail oriented.
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Team-focused, accountable, and committed to member success.
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Working knowledge of Microsoft Office and digital platforms.
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Ability to remain in a stationary position for extended periods.
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Frequent standing, sitting, walking, and use of office equipment.
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May occasionally need to lift up to 25 pounds.
Preferred Qualifications
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Prior customer service, retail, or banking experience preferred.
Work Schedule
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Full-time or part-time position with availability during all branch hours, including Saturdays.
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May be required to open or close the branch and provide additional coverage when leadership is unavailable.
Benefits: The SFCU Difference
We’re committed to providing a rewarding employee experience and a competitive total rewards package that supports your wellbeing, financial future, and professional development. Depending on position and eligibility, benefits and opportunities may include:
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Competitive compensation
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Generous paid time off
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Comprehensive medical, dental, and vision coverage
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Retirement savings benefits
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Professional development and career growth opportunities
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Financial wellness resources
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Employee recognition programs
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Community involvement opportunities
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Wellness initiatives and employee assistance resources
Ready to build a career with purpose? Join SFCU and help us make a lasting difference for our members, our communities, and one another.
SFCU is an equal opportunity employer. It is the policy of SFCU to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, creed, gender, marital status, sexual orientation, national origin, or citizenship, age, genetic predisposition or carrier status, gender identity or expression, disability, military or veteran status, sexual or reproductive health decisions, traits historically associated with race and/or any other status or characteristic protected by law.
