Help Drive Excellence Behind Every Service Experience
True North Marine is one of the Gulf Coast's premier marine service, repair, and shipyard facilities, serving recreational and commercial vessel owners since 2003.
We are seeking a highly organized, detail-oriented, and technologically capable Service Billing & Warranty Administrator to join our growing team.
This is not a traditional billing clerk position. This role serves as the final quality-control checkpoint between completed service work and customer invoicing. The successful candidate will understand technical service operations, work directly with technicians and service advisors, ensure documentation meets company standards, process warranty claims, and produce accurate, professional invoices.
If you enjoy problem-solving, organization, technology, accountability, and working with technical teams, this may be the perfect opportunity.
Position Summary
The Service Billing & Warranty Administrator is responsible for reviewing completed work orders, verifying labor and parts charges, processing customer invoices, administering warranty claims, and ensuring all service documentation is complete and accurate.
This position works closely with Service Advisors, Technicians, the Parts Department, Service Management, and Accounting to ensure work performed is properly documented, billed, and communicated to customers.
The ideal candidate has experience in a technical service environment and understands that accurate invoicing starts with accurate documentation.
Key Responsibilities
Billing & Invoice Processing
- Review completed work orders for billing accuracy and completeness.
- Verify labor hours, technician documentation, parts charges, subcontractor expenses, and miscellaneous costs.
- Generate and process customer invoices in a timely manner.
- Ensure all billable labor, parts, and services are properly captured.
- Resolve billing discrepancies with Service Advisors and management.
- Maintain accurate billing records and supporting documentation.
- Assist with month-end invoicing and reporting processes.
Warranty Administration
- Prepare and submit warranty claims to manufacturers and vendors.
- Track warranty approvals, reimbursements, and claim status.
- Maintain complete warranty documentation and records.
- Coordinate with manufacturers regarding claim requirements and supporting documentation.
- Monitor warranty recovery opportunities and ensure claims are submitted promptly.
Work Order Auditing & Documentation Control
- Audit technician work orders and service reports for completeness and accuracy.
- Verify technician notes clearly support the work performed and the resulting invoice.
- Ensure diagnostic findings, recommendations, labor descriptions, and parts usage are adequately documented.
- Identify missing, incomplete, or unclear information prior to invoicing.
- Communicate directly with technicians to obtain required documentation and corrections.
Customer & Team Support
- Assist customers with invoice and warranty-related questions.
- Support Service Advisors by helping ensure smooth work order closeout.
- Collaborate with technicians, parts personnel, and management to resolve documentation issues.
- Contribute to process improvements that enhance efficiency and customer experience.
Technology & AI Expectations
True North Marine is committed to leveraging technology and artificial intelligence to improve efficiency, accuracy, communication, and customer service.
The Service Billing & Warranty Administrator will be expected to:
- Utilize company software platforms to manage work orders, billing, warranty administration, and customer records.
- Learn and effectively use AI-powered tools to improve productivity and accuracy.
- Assist in developing and improving administrative workflows through technology.
- Adapt to new software systems and evolving operational processes.
- Participate in ongoing technology and AI training initiatives.
Experience using tools such as ChatGPT, Microsoft Copilot, AI-powered search tools, workflow automation platforms, or similar technologies is preferred.
Candidates who are naturally curious, technology-driven, and excited about learning new tools will thrive in this role.
Qualifications
Required
- 3+ years of experience in billing, service administration, warranty administration, operations support, or a related administrative role.
- Strong attention to detail and organizational skills.
- Excellent written and verbal communication abilities.
- Ability to work independently while managing multiple priorities.
- Strong computer and software proficiency.
- Ability to communicate professionally and confidently with technicians, managers, vendors, and customers.
- Strong problem-solving and follow-up skills.
- Ability to enforce documentation standards and hold others accountable in a professional manner.
Preferred
- Experience in marine, automotive, heavy equipment, industrial service, manufacturing, HVAC, construction, aviation, or similar technical industries.
- Experience reviewing technical service reports, work orders, or repair documentation.
- Basic understanding of mechanical, electrical, plumbing, HVAC, equipment repair, or technical service operations.
- Warranty administration experience.
- QuickBooks experience.
- Experience utilizing AI tools such as ChatGPT, Microsoft Copilot, or similar productivity platforms.
Ideal Candidate Profile
The ideal candidate is a detail-oriented professional who can bridge the gap between technicians, service advisors, management, and accounting.
They are comfortable asking questions, following up on missing information, identifying discrepancies, and ensuring documentation standards are met before invoices are released.
They are confident enough to hold technicians accountable for providing the information necessary to support accurate billing while understanding when issues should be escalated to management.
Most importantly, they understand that every invoice represents both revenue for the company and a reflection of the customer's service experience.
Compensation & Benefits
Compensation
$65,000 – $75,000 annually, depending on experience, technical background, and qualifications.
Benefits
- Health Insurance
- Paid Time Off
- Paid Holidays
- 401(k) with Company Match
- Professional Development Opportunities
- Ongoing Technology & AI Training
- Long-Term Career Growth Opportunities
About True North Marine
Founded in 2003, True North Marine provides marine service, repair, maintenance, electronics, HVAC, plumbing, shipyard, and marina services throughout the Gulf Coast region.
We are committed to building a best-in-class team, investing in technology and innovation, and creating long-term career opportunities for employees who share our dedication to professionalism, accountability, and customer service excellence.
If you're looking for a career where your attention to detail, technical understanding, and organizational skills truly make an impact, we'd love to hear from you.
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
