Greet customers and assess their service needs in a professional and courteous manner.
Prepare and maintain accurate repair and service orders in the system.
Communicate repair recommendations, timelines, and costs to customers.
Provide updates on repair status and notify customers when work is complete.
Work closely with service technicians to ensure accurate job details and efficient workflow.
Review completed work orders for accuracy before invoicing.
Assist with warranty claims, billing, and documentation.
Ensure customer satisfaction by addressing questions, concerns, and follow-up needs.
Maintain knowledge of products, services, and promotions to better serve customers.
Keep the service counter area clean, professional, and organized.
