Job Posting: Lead Care Manager
Whole Care Solutions - Burbank, CA
Whole Care Solutions is a case management practice founded by Registered Nurses and dedicated to improving the health and well-being of individuals through compassionate, coordinated care.
At Whole Care Solutions, we’re building a team that thrives in a fast-paced, evolving healthcare environment. We value critical thinking, precision, and adaptability; qualities essential to providing exceptional service and achieving meaningful outcomes for our members.
Position: Lead Care Manager
Location: Office-based (Burbank, CA) with occasional local travel
Reports To: LCM Supervisor
Job Overview
The Lead Care Manager plays a key role in coordinating care for members, helping them set and achieve realistic health and wellness goals. This position requires strong organization, consistent follow-through, and the ability to think critically in a changing healthcare landscape.
You’ll work directly with members, healthcare providers, and community partners to develop and implement individualized Care Plans, ensure documentation accuracy, and navigate complex situations with sound judgment and efficiency.
Key Responsibilities
- Engage members in person or in the community to explain services and build trusting relationships.
- Conduct detailed assessments and develop individualized Care Plans based on each member’s physical, behavioral, and social needs.
- Track progress, monitor outcomes, and update Care Plans regularly to reflect changes in condition or goals.
- Identify barriers, analyze options, and act decisively to ensure members receive the support they need.
- Educate members and their caregivers on self-management and healthier lifestyle choices.
- Communicate effectively with physicians, hospitals, and community providers to align care.
- Connect members to housing, food, transportation, and other essential resources.
- Assist with discharge planning and post-hospital follow-ups to reduce readmissions.
- Maintain thorough, accurate, and timely documentation in the Electronic Health Record (EHR). Attention to detail is critical.
- Adjust quickly to changes in processes, systems, or member needs; healthcare is evolving, and so are we.
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Qualifications:
Education: High School Diploma, College Degree Preferred
Skills:
- Strong computer proficiency (Microsoft Office, data entry, EHR systems)
- Excellent written and verbal communication
- High attention to detail and organization
- Reliable attendance and accountability are non-negotiable
Licensing: Valid driver’s license; local travel required.
Language: Fluency in English and Spanish or English and Armenian required.
Why Join Whole Care Solutions:
- Annual evaluations and advancement opportunities
- Health, dental, vision, and group life insurance
- 401(k)
- Paid time off
- Employee discounts
- Professional training and development
If you’re a self-starter, quick learner, and detail-oriented professional who can stay organized and focused in a busy environment, you’ll excel here and grow!
Job Type: Full-time
Pay: $21.00 - $26.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Mileage reimbursement
- Paid sick time
- Paid time off
- Vision insurance
Application Question(s):
- How proficient are you with typing, computer navigation, and Microsoft Office?
- This position requires you to use your own vehicle to conduct in-person visits with members. Do you have a reliable personal vehicle available for field work?
Education:
Language:
- Spanish (Preferred)
- Armenian (Preferred)
License/Certification:
- California Driver’s License (Required)
Ability to Commute:
- Burbank, CA 91502 (Required)
Work Location: In person
