Position Overview
The Caregiver Administrative Assistant is expected to perform a variety of clerical and administrative duties that support Caregivers. The Caregiver Administrative Assistant is expected to answer phones, complete administrative duties and support Caregivers and other staff members with clerical tasks in order to provide the highest quality of service to Caregivers and clients.
Essential Job Functions
- Reflect the core values of Kay LLC, (d.b.a. an independently owned and operated Home Instead franchise)
- Greet and welcome each visitor in a friendly, warm and professional manner
- Answer each incoming call in a friendly, professional and knowledgeable manner and distribute incoming calls to the appropriate staff members
- Field Caregiver & Client Inquiries
- Assist with hiring process for new Caregivers, duties may include fielding employment inquiries from prospective Care Pros and moving applicants through the process
- Process background checks as needed
- Assist with making reference calls on prospective Caregivers in a timely manner
- Support Human Resource team with all aspects of Caregiver Engagement
- Enter and maintain accurate client and Caregiver records in the operating system
- Perform Caregiver check-ins and quality assurance visits and calls
- Communicate client and Caregiver concerns or problems with owner or other staff members as appropriate
- Participate in On-Call/After Hours rotation
- Ensure Home Instead standards are met and upheld
- Maintain regular attendance at the office to execute job responsibilities
- Demonstrate open and effective communication with owner, Key Players and Caregivers
- Assist with billing processing, including client invoices and Caregiver payroll
- Participate in quarterly Caregiver meetings
- Order and stock office supplies
- Maintain supplies for postage, fax, credit card and copy machine
- Perform other duties as assigned
Qualifications
- A high school graduation or the equivalent.
- One year of related business experience or an equivalent of education and work experience maybe considered. Must possess a valid driver’s license.
- Caregiving experience preferred.
Desired Skills and Abilities
- Must have an understanding of and uphold the policies and procedures established by Kay LLC, (d.b.a. an independently owned and operated Home Instead franchise)
- Must demonstrate excellent oral and written communication skills and the ability to listen effectively
- Must have the ability to work independently, maintain confidentiality of information and meet deadlines
- Must have knowledge of the senior care industry
- Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
- Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
- Must have the ability to organize and prioritize daily, monthly and yearly work
- Must be able to establish good working relationships with management, colleagues, franchise owners and their staff
- Must present a professional appearance and demeanor
- Must be able to operate office equipment successfully
- Must be patient and congenial on the telephone
- Must have computer skills and be proficient in Word and Excel
- Must be able to work evenings or weekends as required
Pay: $38,000.00 - $42,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
