POSITION SUMMARY: Under administrative direction, performs professional activities relating to dealer, builder, and commercial customer support, coordination of back orders to ensure timely delivery, processing delivery requests, creating shipping packets and required follow up while ensuring the company's quality and customer service goals are met; responsible for the management and coordination of all associated tasks in a timely manner; acts in back up capacity to the Shipping Department Lead; and performs related duties as required.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
1. Coordinates and performs required functions consistent with quality, efficiency and completion of daily tasks in line with company’s goals and objectives.
2. Responsible for the communication with internal and external customers to process delivery requests, inquiries and required follow up.
3. Responsible for reporting back orders to the customers, Sales, Customer Service, and or/ Field Superintendents.
4. Responsible for reporting any rescheduled or delays to the customers, Sales, Customer Service, Field Superintendents, and/or Scheduling Team.
5. Maintains updates to orders through computer system as required, to include status updates, delivery date changes, special notes/instructions, daily pick list report, and other information as instructed or required. Responsible to create shipping packets for all shipments.
6. Assists and coordinates the inventory control processes; works with Shipping Department Lead to facilitate special requests.
7. Responsible for the delivery of exceptional customer service and responsiveness to internal and external customers.
8. Responsible for problem solving, utilizing expertise, research and appropriate parties to quickly resolve issues.
9. Manage incoming calls and provide excellent customer service.
10. Manage incoming emails correspondence and provide prompt responses.
11. Maintains open and constant communication with manager to report issues and if expected time frames will not be met.
12. Utilizes knowledge, skills, training, and information to achieve peak performance, continuous improvement, and maintains a positive, productive work environment consistent with company’s goals and objectives.
13. Provide additional back-up support for shipping team.
14. Assist pull, stage, and load orders.
Pay: $18.23 - $22.88 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Language:
Ability to Commute:
- Peoria, AZ 85345 (Required)
Work Location: In person
