Executive Service
Background Check:
This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position
Who We Are and What We Do:
TennCare is Tennessee's Medicaid managed care program, serving over 1.4 million Tennesseans, including children, pregnant women, older adults, and individuals with disabilities. With an annual budget exceeding $19.2 billion, TennCare operates under the oversight of the Centers for Medicare and Medicaid Services (CMS).TennCare's mission is to improve the lives of Tennesseans by providing high-quality cost-effective care. To fulfill that purpose, we equip each employee for active participation and empower teams to communicate and worked collaboratively to improve organizational processes in order to make a difference in the lives our members. Because of the positive impact TennCare has on the lives of the most vulnerable Tennesseans, TennCare employees report that their work provides them with a sense of meaning, purpose, and accomplishment. TennCare leadership understands that employees are our most valuable resource and ensures professional and leadership development are a priority for the agency.
Job Overview:
TennCare compensation is equitable and will be based on education and experience for a qualified candidate in accordance with Department of Human Resources (DOHR) policy
The Division of TennCare is dedicated to providing our employees with a hybrid work environment All TennCare positions have a combination of work from home and work in the office, which varies by position, department, and business need You may review the specific expectations with our hiring team
The Division of TennCare is seeking a Vendor Operations Data Analyst in the Vendor Operations Group, within Member Services. The Vendor Operations Data Analyst will report directly to the Contact Center Analyst. This role uses TEDS, ServiceNow, NICE CXone, and other vendor systems to develop Tableau reporting that evaluates call drivers, dispositions, SLAs, KPIs, and the impact of system and process changes. The Vendor Operations Data Analyst extracts, validates, analyzes, and visualizes data using SQL, SAS, R+, Python, and XML. Responsibilities include identifying trends, presenting findings to leadership and vendors, configuring API connections for Tableau, and supporting both routine and ad hoc reporting needs. This role also contributes to technology and process improvement initiatives through advanced data analysis.
Key Responsibilities:
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Conduct data queries, cleaning, aggregation, dashboard development, quality checking, and reporting using SAS, SQL, Python, XML, R+, and Tableau.
- Perform descriptive, predictive, and inferential statistical analyses related to contact center operations.
- Ensure compliance with data privacy regulations and complete projects on schedule.
- Create and maintain queries, logic definitions, and data dictionaries. -Improve Excel-based reporting through macro development and automation.
- Collaborate with internal teams and vendors to provide guidance and fulfill reporting needs.
- Communicate clearly with stakeholders regarding data values, parameters, and analyses.
- Identify risks and opportunities to enhance OmniChannel and CRM platforms.
- Support reporting design and implementation with vendor partners.
- Analyze audit data to identify trends, determine root causes, and recommend corrective actions.
- Ensure contract compliance through data interpretation and documentation.
- Maintain awareness of evolving policies and processes.
- Participate in special projects as assigned.
Minimum Qualifications:
Bachelor's degree in a quantitative or related discipline (i.e., statistics, applied statistics, mathematics, biostatistics, economics, epidemiology, computer science, social or behavioral sciences, health sciences, business, business administration, public administration, public policy, or other related field)
OR
OR
Desirable Qualifications:
Master's degree in a quantitative or related field.
Experience in Medicaid, managed care, or health insurance operations.
3+ years analyzing high-volume contact center data.
3+ years developing complex Tableau dashboards.
3+ years cleaning and analyzing large datasets, including text data.
1+ year producing/reporting in Power BI.
Experience with DBeaver and API-based system integrations.
Advanced Microsoft Excel skills (macros, graphs, pivot tables, formulas).
Strong interpersonal, organizational, and communication skills.
Ability to manage multiple priorities, adapt to change, and exercise sound judgment
Pursuant to the State of Tennessee's Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State's policy to provide an environment free of discrimination and harassment of an individual because of that person's race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran's status or any other category protected by state and/or federal civil rights laws.
