Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.
Attended Donation Center (ADC) Leader
Key Responsibilities
Operations & Site Management
- Oversee daily operations, ensuring the location is open, properly staffed, and operating within established business hours
- Maintain facility standards, ensuring a clean, safe, and welcoming environment for donors, customers, and employees
- Partner with Facilities and Retail leadership to address maintenance and operational needs
- Monitor and manage site performance to meet productivity, donation, and revenue goals
- Control and minimize operating expenses while maintaining service quality
Donor & Customer Experience
- Deliver and promote an exceptional donor and customer experience at all touchpoints
- Train and coach team members to effectively greet, thank, and communicate Goodwill’s mission
- Develop and expand the local donor base through community engagement and outreach
- Monitor service standards and provide feedback to continuously improve performance
People Leadership & Talent Management
- Recruit, interview, and recommend candidates for hire
- Lead onboarding, training, and ongoing development of team members
- Foster a culture of continuous learning, accountability, and engagement
- Manage scheduling to ensure adequate coverage while adhering to payroll budgets
- Address employee questions related to policies and escalate to Human Resources when needed
- Conduct regular team meetings to communicate priorities and reinforce company initiatives
Financial & Administrative Oversight
- Manage site P&L through effective control of labor and operational expenses
- Review and approve payroll, time-off requests, and leave documentation
- Ensure team compliance with timekeeping systems (ADP) and company policies
- Maintain accurate reporting, including sales, donor logs, cash reports, and invoices
- Establish and enforce sound cash-handling and asset protection procedures
Compliance, Safety & Loss Prevention
- Ensure a safe working environment by enforcing safety standards and protocols
- Partner with Loss Prevention to minimize shrink and protect company assets
- Conduct regular audits, including bag and locker checks, in compliance with company policy
- Identify and proactively address risks related to inventory, cash, and operations
Merchandising & Visual Standards
- Execute merchandising strategies and visual standards in Mini Shop locations
- Ensure sales floor and displays are clean, organized, and visually appealing
- Maintain signage and presentation that attracts and engages donors and customers
- Process, price, tag, and display merchandise as needed
Qualifications
- High school diploma or GED required; some college coursework (business or marketing) preferred
- Minimum of 2 years of supervisory experience
- Minimum of 2 years of retail or customer-facing experience
- Proven experience supervising, coaching, and developing team members
- Ability to work flexible schedules, including weekends
Skills & Competencies
- Strong organizational and time management skills
- Excellent interpersonal and customer service skills
- Ability to analyze basic financial and operational data
- Proficiency in Microsoft Office and general computer applications
- Detail-oriented with strong problem-solving abilities
Scope of Responsibility
- Directly supervises Sales Specialists and Donor Services team members
Work Environment
- Primarily indoor work environment
- May handle donated goods that are occasionally dusty or soiled
- Use of Personal Protective Equipment (PPE) may be required
#IND1
We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you!
If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at
[email protected]. We are happy to assist and ensure you have an equal opportunity to apply.
