We're currently hiring Customer Support Associates to join our growing team. This role is a great fit for recent graduates, career starters, and individuals who enjoy helping others while developing strong communication and customer service skills. As a Customer Support Associate, you'll work directly with customers, answer questions about Lumen products, provide information about Lumen services, and help ensure every customer receives a positive experience. You'll receive comprehensive training and ongoing support to help you succeed from day one.
This position offers an excellent opportunity to gain professional experience, develop valuable workplace skills, and grow within a supportive team environment.
Responsibilities
- Assist customers with questions and Lumen service-related inquiries
- Provide friendly and professional customer support
- Build positive relationships with customers
- Maintain accurate customer information and records
- Work collaboratively with team members
- Help ensure a high-quality customer experience
Qualifications
- Strong communication and interpersonal skills
- Customer-focused attitude
- Positive and professional demeanor
- Ability to learn new systems and processes
- High school diploma or equivalent
Pay: $50,945.27 - $61,353.45 per year
Benefits:
- On-the-job training
- Professional development assistance
Work Location: In person
