Benefits Enrollment Specialist
Work Arrangement: Full-Time, In Office
Position Type: Seasonal/Temporary, Hourly, Non-Exempt
Our client is seeking a seasonal in-office Benefits Enrollment Specialist to support individuals as they navigate health insurance options through education, enrollment assistance, and ongoing communication. In this role, you will serve as a trusted resource to consumers, helping them make informed decisions while delivering a high-quality customer experience. This is an excellent opportunity for a relationship driven professional who is passionate about helping others, thrives in a team-oriented office environment, and brings strong communication, accuracy, and customer advocacy skills to their work.
Key Responsibilities
- Educate and consult with individual health insurance consumers to help them understand available coverage options
- Assist customers through the enrollment process with professionalism, empathy, and accuracy
- Deliver proactive follow-up and ongoing support to enhance customer satisfaction and retention
- Build strong relationships with customers and internal and external stakeholders, including employees, client decision makers, insurance carriers, and brokers
- Maintain accurate and timely documentation in internal systems and CRM platforms
- Contribute to Milliman’s service model by delivering a consistent, high quality customer experience
- Use customer interactions and feedback to support retention strategies and continuous improvement efforts
Qualifications and Experience
- Current Life & Health insurance license, or the ability to obtain one within a short timeframe
- A minimum of a high school diploma or equivalent GED is required for this position, and education will be verified upon an accepted offer of employment
- Candidates are required to have a minimum of two years of professional work experience
- Health insurance industry experience in employee benefits and/or personal insurance strongly preferred
- A minimum of two years of experience in Customer Success, Customer Advocacy, Relationship Management, Account Management, or a similar customer-facing role preferred
- Strong verbal and written communication skills, with exceptional listening ability
- High level of accuracy and attention to detail in documentation and customer interactions
- Strong technical aptitude, including comfort using CRM systems and other technology platforms
- Demonstrated ability to work effectively with a variety of stakeholders
- Passion for helping customers achieve the best possible outcomes
Work Environment
- Candidates must be able to work on-site in Omaha, Nebraska on a full-time basis. This is not a remote position.
Compensation
- The hourly pay range for this role is $15.00 to $25.00, depending on relevant factors including education, experience, qualifications, skills, certifications, and other business considerations.
- This role also includes production-based incentives tied to two primary activities:
1. Bookings
Meetings with individuals to consult and educate on health insurance options. These typically take approximately 45 minutes.
- Incentive: $40 for each fully completed and documented booking
2. Applications
Completion of insurance applications with carriers. These typically take approximately 15–20 minutes.
- Number of applications and pay per application:
- 1-100 applications; $10.00 per application
- 101-500 applications; $12.00 per application
- 501-1,000 applications;$15.00 per application
- 1,001+ applications; $18.00 per application
Pay: $15.00 - $25.00 per hour
Benefits:
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
- Account management: 1 year (Preferred)
License/Certification:
- Life & Health Insurance License (Required)
Work Location: In person
