Summary
The Patient Relations Advocate serves the patients, families and staff of the cancer center by providing guidance and support with the goal of building and maintaining a high-quality patient experience. This position is the cancer center resource for patients, families, guests and staff for interpretation and education of patient rights and responsibilities. This position functions in compliance with cancer center policy and CMS and Joint Commission guidelines as they pertain to the receipt, documentation and response to patient complaints and grievances.
The Ideal Candidate:
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Has excellent customer service skills.
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Is Fluent in the use of Microsoft Word, Excel and Outlook.
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Has experience with medical scheduling software
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Possess excellent soft skills and interpersonal skills.
Responsibilities:
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Communicate clearly and openly.
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Resolve complaints, grievances and other official requests and correspondence.
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Responds to requests by patients, faculty, staff and support personnel.
Credentials and Qualifications:
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High school Diploma or Equivalent required; bachelor’s degree preferred.
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Minimum of three (3) years of demonstrated professional success in conflict resolution, mediation and/or crisis communication and resolution
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Notary Public Certification Preferred but not required.
Salary Range
$19.65 - $29.94
Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions.
We are committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce.
Moffitt Career Site
1. Equal Employment Opportunity
Moffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence.
2. Reasonable Accommodation
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Moffitt endeavors to make moffitt.org/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact one of the Human Resources receptionists by phone at 813-745-7899 or by email at [email protected]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Read more information about your EEO rights under the law.
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