Support Specialist– Electric Motor Repair Shop
Location: Charlotte, NC
Employment Type: Full‑time
Schedule: Monday–Friday | Day Shift (Flexibility for Rush Jobs Afterhours)
Compensation: $18-$22 hourly, based on experience
Who We Are
A&W Electric is an industrial electrical services and rotating equipment repair company serving customers throughout the Carolinas and beyond. From our electro‑mechanical service center, we specialize in electric motor repair, pumps, gearboxes, transformers and onsite electrical services.
Our customers rely on us for responsiveness, quality workmanship, and clear communication — and we deliver by living our core values every day.
Our Core Values
At A&W Electric, our culture and decisions are guided by our core values:
- Get It Done – Find a way; we own it.
- Technical Excellence – No shortcuts.
- Superior Service – There when you need us.
- Straight Talk – If we think it or feel it, we say it, respectfully.
Position Overview
The Support Specialist is a critical role supporting shop operations, customer communication, and workflow coordination. This position works closely with technicians, supervisors, and customers to ensure repair jobs are clearly communicated, properly documented, and completed on time — in alignment with A&W’s commitment to technical excellence and superior service.
Key Responsibilities
- Coordinate electric motor and rotating equipment repair jobs from intake through completion
- Serve as the primary point of contact for customers regarding job status, estimates, and schedules
- Create, manage, and update work orders and job documentation
- Communicate repair findings and recommended scope of work to customers
- Assist with preparing estimates and coordinating approvals
- Schedule and prioritize work to meet customer commitments and shop capacity
- Proactively communicate delays, scope changes, or additional repair needs
- Ensure completed work meets quality and documentation standards prior to release
- Maintain accurate records in shop management systems
- Support company safety, quality, and operational standards
Required Qualifications
- High school diploma or GED
- Experience in a repair shop, service coordination, or industrial environment a plus
- Strong organizational and communication skills
- Ability to manage multiple priorities in a fast‑paced setting
- Comfortable working with shop technicians, customers, and vendors
- Proficiency with Technology (Outlook, Excel, Word, job tracking systems, hardware)
Preferred Experience
- Exposure to electric motor repair, pumps, gearboxes, or rotating equipment
- Experience creating service estimates and managing work orders
- Background in an industrial service or manufacturing environment
- Demonstrated strong urgency, initiative and self-motivation in a fast-paced environment
What We Offer
- Competitive compensation based on experience
- Stable, long‑term employment
- Paid time off and holidays
- Full Benefits package
- Health, Dental, Vision Insurance
- Supplemental Insurance
- Simple IRA with company matching
- Opportunity to grow with a well‑respected industry leader
Join us in delivering top-tier electric motor repairs with energy and precision! Your strong sense of urgency will help drive our shop’s success while providing exceptional service that keeps customers coming back.
Pay: $18.00 - $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
People with a criminal record are encouraged to apply
Application Question(s):
- Give an example of working in a fast-paced environment with multiple tasks.
Experience:
- customer service : 2 years (Required)
Work Location: In person
