Marina Guest Service Associate/Dockhand
Role Overview and Responsibilities:
The Marina Service Associate is responsible for providing exceptional customer service to boaters in an attentive, friendly and efficient manner. The Marina Service Associate is responsible for assisting boaters in a prompt yet safe manner as they arrive and depart from their slip. You will assist with boat docking and pumpouts, and maintain a clean and organized dock area.
- Maintains pleasant, friendly and professional demeanor with all customers, co-workers, and clients
- Safely and accurately operate pumpouts
- Handle cash and electronic transactions for purchases, accurately record sales, and maintain financial records
- Acknowledges and greets customers with a professional and friendly demeanor
- Welcomes guests to the location
- Remains positioned in designated areas when not completing tasks and is attentive to the radio
- Assists arriving boaters by directing them to their designated slip, and assisting in docking procedures
- Ties lines to secure boat safely to dock
- Hooks up vessels to electric pedestals and troubleshoots electrical issues/tripped breakers
- Assists boaters with directions, reservations, troubleshooting, and other inquiries
- Provides customers with information about marina, internet, and/or amenities of the facility as well as main attractions in the area
- Delivers messages, items and/or guest amenities as requested
- Explains rates for transient guests and accepts payment
- Completes all tasks in a timely manner as instructed by the General Manager
- Treats boaters and associates with courtesy, respect and dignity
- Follows all appearance standards set by the Marina, all terms and conditions as set forth in the Handbook, and other policies and procedures
- Maintains clean, neat work environment including all surrounding areas of dock, marina lobby, restrooms, trash receptacles, and outdoor area. Follows site specific safety and security procedures
- Reports all accidents and incidents observed on shift to supervisor or General Manager immediately
- Uses only equipment trained to use and operates all equipment in a safe manner
- Reports all potential hazards and safety concerns to General Manager
All other duties – perform all other duties as assigned, including carrying out responsibilities, performing duties, using skills and working in conditions necessary to perform all assigned tasks
Education, Work Experience Requirements and/or Competencies:
- High school diploma or general education degree (GED)
- Knowledge of boating or boating terms is desirable
- Enjoy providing excellent customer service
- Comfortable being outdoors and on your feet
