We are a dynamic tech services company specializing in onsite and remote technical support solutions. we pride ourselves on delivering exceptional service to our clients across various industries.
Status: 1099 Contractor
Position Location: Winchester, VA
Position Overview:
We are seeking a qualified Desk Support Specialist with real-world experience to join our team on a part-time basis (approximately 48 hours per month). Must be able to be onsite.
Responsibilities:
- Perform asset tagging on endpoint devices.
- Manually enter device information into systems.
- Create and manage customer tickets.
- Provide excellent written and oral communications with clients.
- Maintain an upbeat and friendly demeanor while delivering exceptional customer service.
- Utilize strong troubleshooting skills to identify and resolve technical issues promptly.
- Triage technical problems efficiently and document all steps and resolutions.
- Troubleshoot internet connection issues and hardware problems.
- Support end-users with enthusiasm, analyzing issues to ensure customer satisfaction.
- Ensure timely ticket creation and escalation to appropriate teams.
Requirements:
- Reliable transportation for onsite visits in Winchester, VA.
- MUST have 2 years experience in hands on Desktop Support or similar technical roles.
- Excellent oral and written communication skills.
- Outstanding customer service abilities.
- Strong troubleshooting and problem-solving skills.
- Ability to manage multiple tasks effectively.
- Comfortable working both independently and as part of a team.
- Capable of working under pressure in a fast-paced environment.
- Ability to maintain professionalism and uphold good customer relations practices even in stressful situations.
Additional Information:
- This position is part-time, approximately 48 hours per month, with flexibility in scheduling.
- Compensation will be discussed with qualified candidates.
- We are committed to fostering an inclusive workplace environment.
Application Process:
Interested candidates who meet the above qualifications are encouraged to submit a resume on indeed.
Join our team and make a difference in providing top-tier technical support to our valued clients. We look forward to hearing from you!
Job Type: Part-time
Pay: $20.00 - $23.00 per hour
Schedule:
- Day shift
- Monday to Friday
Experience:
- Desktop support: 2 years (Required)
Ability to Commute:
- Winchester, VA 22603 (Required)
Ability to Relocate:
- Winchester, VA 22603: Relocate before starting work (Required)
Work Location: In person
