Guest Services Agent
The Guest Services Agent is responsible for providing exceptional customer service to guests, ensuring a welcoming and memorable experience from arrival to departure. This role includes assisting with daily front desk operations, responding to guest inquiries, and supporting smooth communication between departments.
Key Responsibilities:
- Guest Services: Greet guests warmly, handle check-ins and check-outs efficiently, and assist with reservations or special requests.
- Guest Interaction: Provide prompt responses to guest inquiries, resolve minor issues or complaints, and elevate unresolved matters to appropriate team members.
- Lobby Presence: Maintain a welcoming presence in the lobby, assisting guests with questions and directions.
- Team Support: Collaborate with team members to ensure seamless service, sharing relevant guest information with other departments as needed.
- Operational Duties: Perform daily front desk tasks, including managing room keys, answering phone calls, and maintaining accurate records of guest transactions.
- Safety Awareness: Follow hotel safety, health, and security guidelines to ensure a secure environment for guests and staff.
- Brand Standards: Uphold Marriott service standards in all interactions to enhance guest satisfaction.
Qualifications:
- Experience: Minimum of 2-3 years in customer service or hospitality roles. Marriott experience and knowledge of Fosse are preferred.
- Skills:
- Strong interpersonal and communication skills.
- Proficient in handling multiple tasks with attention to detail.
- Basic knowledge of Microsoft Office and hotel software systems.
Additional Information:
- Availability: Must be available to work flexible hours, including evenings, weekends, and holidays.
- Job Type: Full-time
- Pay: $15.00 - $16.00 per hour
- Expected Hours: 35 – 45 per week
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Paid time off
Schedule:
- 8-hour shifts
- Day, evening, or night shifts as needed
- Weekends and holidays required
Location: Houston, TX 77007 (Relocation before starting required)
Work Type: In person
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Work Location: In person
