RESULTS DESCRIPTION
The Assistant Managing Partner is responsible for the operational excellence of their assigned restaurant. This position is critical to the long-term viability of the company by delighting guests and team members and ensuring revenue and profit growth.
RESPONSIBILITIES
GUEST
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Ensures guests are delighted thus inspiring loyalty and repeat business.
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Models hospitality skills/behaviors by conducting 100% table visits of guests in the restaurant.
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Effectively handles guest complaints resulting in delighted guests as evidenced by customer satisfaction scores.
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Researches and identifies marketing techniques to attract new guests.
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Builds positive, professional relationships with members of the community.
TEAM
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Executes of all company specified training and development and incentive programs.
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Plans and leads shift meetings, builds camaraderie and solicits feedback.
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Handles shift-by-shift coaching and performance counseling of team members on as needed basis.
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Creates implements and executes the staff plan and ensures proper staffing levels are maintained to build sales and delight guests.
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Oversees the human resource management function ensuring 100 % compliance with all employment laws, company policies, guidelines and procedures.
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Answers benefit questions from team members or bring to the attention of Team Member Relations.
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Provides performance feedback and recognition to all hourly team members on an ongoing and timely basis.
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Conducts interviews and facilitates department orientation for all new team members.
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Creates and maintains an open door policy with team members as evidenced by surveys and turnover.
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Ensures effective communication of business results occurs to all managers and Team Members on a monthly basis.
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Complies with all team member relations policies and procedures.
OPERATIONS
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Adheres to standardized recipes 100% of time.
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Ensures the correct food ordered gets to the correct table 100% of time.
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Utilizes all compliance systems, manager tools and procedures with 100% integrity.
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Conducts administrative manager functions and completes end of day transactions by 3am.
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Maintains high cleanliness standards and holds team members accountable for adherence to daily, weekly and monthly cleaning schedules reflected in QSC score.
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Ensures adherence to ServSafe Alcohol, Food and HACCP standards as evidenced by health department audits.
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Assists in the rollout of new company programs, policies and procedures as requested.
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Ensures PCI compliance for all credit card transaction documents.
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Unloads trucks, pallets, and cases of food and beverage and puts in assigned locations.
SALES AND PROFIT
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Manages shifts to achieve sales and profit goals (including hourly labor and cost of sales).
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Ensures team meets or exceeds cost of sales actual vs. legitimate target.
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Reviews and analyzes monthly P L and communicates results to managers. Develops plans to impact areas of opportunity.
SKILLS/QUALIFICATIONS
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Guest service mentality; has a genuine desire to serve the customer.
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Strong verbal communication and listening skills.
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Self starter who works independently with minimal supervision.
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Energetic and flexible.
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Maintains a calm, tactful demeanor when dealing with difficult situations.
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Manages multiple projects and timelines with a sense of urgency and follow through.
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Well organized and detail oriented.
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Forms strong working relationships within team.
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Identifies additional tasks to be completed and willingly assists others.
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Follows direction with focused attention.
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Ongoing learner; exhibits insatiable curiosity and an interest in self improvement.
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Strong computer skills required.
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Minimum two years restaurant management experience required.
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Must possess proper food handlers and alcohol dispensing certifications.
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College degree preferred.
