Louisville Metro Housing Authority
Director of Property Management
Position Summary
The Director of Property Management provides leadership and operational oversight for LMHA’s diverse portfolio of housing communities, including traditional Public Housing, mixed-finance communities with multiple housing subsidy types, and Project-Based Voucher supported properties.
This position ensures regulatory compliance, financial integrity, physical asset preservation, proper maintenance and upkeep, high occupancy, and quality resident engagement across all properties. The Director oversees the Property Management department and the Maintenance department and supports long-term portfolio sustainability and repositioning strategies.
Essential Duties and Responsibilities
Strategic Leadership & Portfolio Oversight
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Provide strategic direction for LMHA’s properties
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Oversee performance of multiple sites to ensure alignment with agency goals
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Develop policies, procedures, and operational standards
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Monitor portfolio performance using key metrics including occupancy, revenue, expenses, compliance, work order completion, and resident satisfaction
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Lead initiatives to improve operational efficiency and service delivery
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Support repositioning activities including conversions and redevelopment
Housing Program Oversight
Ensure full compliance and effective management of LMHA’s developments:
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Oversee implementation of public and affordable housing program regulations and requirements
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Ensure accurate processing of annual and interim certifications
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Monitor PIC reporting and occupancy data
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Ensure readiness for NSPIRE inspections and management reviews
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Oversee vacancy reduction strategies
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Ensure compliance with ACOP and agency policies
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Ensure readiness for audits, file reviews, and coordinate responses to oversight agency findings and corrective actions
Financial Management & Revenue Optimization
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Oversee operating budgets for all assigned properties and ensure accurate financial reporting
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Monitor subsidy utilization, rental revenue, and expenses
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Track accounts receivable and delinquency trends
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Implement rent collection strategies and loss mitigation plans
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Collaborate with Finance on forecasting and funding utilization
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Identify cost containment opportunities and revenue enhancements
Property Operations & Maintenance
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Oversee leadership for a large, majority unionized maintenance team
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Ensure properties are safe, sanitary, and well-maintained
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Ensure proper preventive maintenance and capital pipeline planning
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Ensure timely completion of work orders
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Address safety hazards and emergency issues promptly
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Ensure compliance with health, safety, and environmental standards
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Track key indicators related to maintenance work orders and emergency repairs
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Ensure proper workflows and communication between teams
Staff Leadership & Performance Management
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Supervise leadership of the Property Management department and Maintenance department
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Establish clear performance expectations and accountability standards
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Conduct regular site visits and operational reviews
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Provide coaching, mentoring, and professional development
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Participate in hiring, disciplinary actions, and evaluations
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Foster a culture of compliance, customer service, and teamwork
Resident Relations & Community Engagement
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Promote positive resident relationships and community stability
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Ensure consistent lease enforcement and policy application
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Address escalated complaints and disputes
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Support eviction prevention strategies where appropriate
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Coordinate with Resident Services for supportive programming
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Ensure compliance with grievance procedures and due process
Risk Management & Legal Compliance
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Ensure proper handling of lease violations and eviction actions
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Coordinate with Legal on complex tenancy issues
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Monitor claims, incidents, and liability concerns
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Ensure adherence to safety protocols and emergency procedures
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Maintain documentation for legal and regulatory purposes
Collaboration & External Relations
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Collaborate closely with Development, Asset Management, Finance, Compliance, and Resident Services departments
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Coordinate with HUD, state housing agencies, and local partners
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Represent the agency at meetings and community events as required
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Prepare reports and presentations for executive leadership and Board
Reporting & Data Analysis
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Analyze operational and financial data to guide decision-making
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Prepare portfolio performance reports
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Ensure accurate use of property management systems (e.g., Yardi)
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Monitor KPIs and implement corrective actions as needed
Key Performance Indicators (KPIs)
Performance will be evaluated based on:
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Occupancy rates meeting agency targets
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Reduction in vacancy loss and turnover time
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Rent collection rates and delinquency reduction
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Work order completion and adherence to preventative maintenance schedules
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Budget adherence
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Compliance audit results
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Resident satisfaction levels
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Timely completion of certifications and reporting
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Staff performance and retention
Minimum Qualifications
Education
Bachelor’s degree in Business Administration, Public Administration, Real Estate, Finance, or related field required. Additional five years of experience can be substituted for this requirement.
Experience
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Minimum 8–10 years of progressive property management experience
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At least 5 years managing multi-site housing portfolios
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Significant experience with Public Housing required
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Experience with mixed-finance housing strongly preferred
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Supervisory experience required
Required Knowledge & Skills
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Extensive knowledge of HUD Public Housing regulations
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Understanding of affordable housing finance and compliance programs
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Strong financial and operational management skills
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Excellent leadership and organizational abilities
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Ability to manage complex regulatory environments
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Strong communication and conflict resolution skills
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High level of professionalism and integrity
Technical Skills
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Proficiency in property management software (Yardi preferred)
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Experience with HUD reporting systems (PIC, EIV, TRACS, etc.)
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Advanced Microsoft Office skills
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Ability to interpret financial statements and operational reports
