Job Title: Client Support Specialist, Promotional Products & Awards
Location: Tampa, FL (On-site)
Department: Sales
Reports To: Director of Strategic Growth
Full-time
About the Role
We're looking for a Client Support Specialist to be the first point of contact for our customers and the person who makes complex, custom projects run smoothly from quote to delivery. You'll work across corporate, collegiate, and sports accounts, shaping recommendations, turning inquiries into orders, and being the reliable voice clients count on to get things right.
This is a role for someone who takes real pride in ownership of their work — following every project to the finish and being the person others trust with the details. You'll work directly with clients, vendors, and internal teams, with a clear path to grow your responsibilities over time.
What You'll Do
- Serve as the first point of contact for incoming customer inquiries across promotional products and awards
- Provide product recommendations, pricing, and quotes, and turn inquiries into orders
- Manage the full order lifecycle for promotional products, trophies, plaques, and custom awards, from quote through delivery
- Handle reorders and program accounts, and spot upsell and cross-sell opportunities where they fit
- Coordinate sourcing, pricing, and vendor communication to meet client expectations and margin targets
- Resolve the hard stuff — shortages, discrepancies, tight timelines — without dropping the relationship
- Support RFP responses and special projects alongside the Director of Strategic Growth
- Keep clean, reliable records and reporting in CRM and order management systems
- Answer incoming calls, assist showroom visitors, and help keep the showroom and office professional and customer-ready
What You Bring
Required
- 3+ years in client-facing customer service, inside sales, or order management
- Strong ownership instinct — you follow projects to the finish and take responsibility for outcomes
- Excellent written and verbal communication
- Comfort juggling multiple orders and deadlines without losing the details
- CRM and order-management proficiency; solid Microsoft Office skills
Preferred
- Experience in promotional products and/or awards & recognition
- Quoting, sourcing, and vendor negotiation experience
- Familiarity with custom award/trophy/plaque orders
- College degree
Why This Role
- Be the trusted point of contact clients rely on, with real ownership of the work you touch
- Exposure to corporate, collegiate, and sports markets
- A clear path to grow your responsibilities within the sales team over time
- Creative, custom products and clients who care about getting them right
- Full benefits: health, dental, vision, life, 401(k) with match, and PTO
Pay: From $48,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
Experience:
- Customer service: 3 years (Required)
- Promotional Products: 1 year (Preferred)
- Trophies and Awards: 1 year (Preferred)
Language:
Work Location: In person
