Overview
We are seeking an experienced Field Service Engineer to diagnose, repair, and maintain CNC milling and turning machines at customer facilities. This role involves both mechanical and electrical troubleshooting, requiring a solid understanding of mechanical systems, CNC controls, and electro-mechanical assemblies. The ideal candidate is self-motivated, customer-focused, and has a proven ability to work independently while delivering exceptional service.
We are seeking a Service Engineer to cover the Mid-Atlantic region reporting to the Service Manager based Charlotte, NC
Mechanical Responsibilities:
- Diagnose and repair CNC milling and turning machines at customer locations.
- Troubleshoot and repair automatic tool changers, pallet systems, spindles, and turret mechanisms.
- Perform ball screw and axis support bearing replacements and alignments.
- Repair and align hydraulic and pneumatic systems.
- Read and interpret mechanical drawings and part prints to execute precise repairs.
Electrical Responsibilities:
- Troubleshoot electrical and electronic systems, including CNC controls and electro-mechanical assemblies.
- Read and follow ladder and wiring diagrams to diagnose issues.
- Utilize tools such as digital multimeters, ohmmeters, and phase checkers for troubleshooting.
- Repair CNC controls, including Fanuc systems, and perform programming as needed.
Customer Interaction and Support:
- Communicate effectively with customers to explain diagnoses, repair progress, and preventive maintenance measures.
- Provide professional and courteous customer service to ensure client satisfaction.
- Maintain a professional appearance and demeanor when representing the company.
Required Skill/Abilities:
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite.
- Ability to stay calm and professional during stressful situations.
- Self-motivated with the ability to work independently.
- Strong mechanical aptitude, with experience in CNC repair.
- Proficient in reading mechanical drawings, part prints, ladder diagrams, and wiring schematics.
- Experience using diagnostic tools, including multimeters and phase checkers.
Minimum Education and Experience:
- Minimum of 5 years of experience in CNC field service.
- Hands-on knowledge of Fanuc controls (CNC programming experience is a plus).
Pay: $29.48 - $50.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Work Location: In person
